Therapeutic
Components of a therapeutic relationship are trust, respect, professional intimacy, empathy and _______.
What is power
Boundaries define "___________" based on individual needs.
"Helping pathway"
This is a clearly harmful and exploitive use of a patient-nurse relationship
What is a boundary violation.
Patient safety is a domain of this type of care.
This act allows healthcare workers to issue feelings of sorrow or regret without being used against them later in court
What is an apology act
Taking on the perspective of another person without judgment
What is empathy
Boundaries are limits for this type of relationship
This is indicated when a patient will only talk to you and not other nurses.
What is a warning sign of crossing boundaries.
An event that could have or did result in unnecessary harm to patient related to health care management versus underlying disease process
What is a patient safety incident
This competency requires accountability, negotiation, teamwork and communication
What is patient safety culture
Promotes, guides and supports healing of another person
What is a therapeutic relationship
Brief excursion across boundaries with a return to established limits
A nurse cannot engage in any type of relationship with a patient for ______ following termination as care
An incident reached patient but no discernible harm resulted
Canadian Patient Safety Institute Competencies includes patient safety culture, teamwork, __________, ____________, optimizing human and system factors, and recognize, respond to and disclose patient safety incidents
What is communication, safety risk
Giving the patient time, opportunity and ability to explain themselves in order to understand their perspective
What is therapeutic communication
In relation to this activity: context, expectations/obligations, agency policies, nurse-patient dynamics and feelings of other patients must be considered
What is gift giving
Professional, positive, patient/person free, _________, __________, and pause before you post are all guidelines for social media and nursing
What are protect self and privacy
A model that demonstrates the complexity and multiple factors involved understanding error
What the Swiss Cheese Model
This is an interface between individual healthcare provider, patient and technology
What is an environmental/system level of optimizing human and system factors
In order to facilitate therapeutic communication it is important that nurse refrains from _____________ unless it mets a specific identified therapeutic need
An example is dressing differently when you see a certain patient
What is a warning sign of crossing a boundary
This is what you should do in situations when it is unclear if you crossed a boundary
What is consult a colleague and/or manager
This form of error prevention focuses on decreasing variability in human behaviour
What is a culture of blame
Requires healthcare providers to recognize incidents, respond in a timely manner with empathy/compassion to meet urgent clinical, emotional, info needs and then follow up
What is recognizing, responding to and disclosing patient safety incidents