Characteristic Therapeutic Communication
The desire to understand & be sensitive to the beliefs, feelings, & situation of another person
What is empathy?
This person uses verbal & non-verbal methods to deliver a message to another person
What is the sender?
This type of communication may include a person's posture, general appearance, touch, and/or gestures.
What is non-verbal communication?
Name three factors that affect communication:
What is: age, attention, gender, culture and subculture, society, religion, disabilities, body image, history of illness.
Telling the client that "everything will be fine" or "you have nothing to worry about" is an example of this communication barrier
What is providing false reassurance?
The nurse can ask the client to repeat what was said, or may say, “Tell me more about it” or “Explain that to me” or “What do you mean by…?
What is Clarification?
This person decodes, or interprets, the message.
What is the receiver?
This communication method helps to ensure safety by repeating the order back to the physician (or the person giving the direction). With this practice, the sender & receiver can make sure the information is correct.
What is closed-loop communication?
This method to enhance communication involves making eye contact, leaning forward in the chair, giving the speaker your full attention, & using caring touch
What is active listening?
Telling the client what you would do in his/her situation. It imposes the nurses' opinion & isn't helpful in the communication process.
What is offering advice?
Valuing the client, honoring his/her wishes, & being flexible to meet needs demonstrates this characteristic of therapeutic communication
What is respect?
What is the channel?
This type of communication is impacted by vocabulary that is used, tone of voice, pacing of speech, & so much more.
What is verbal communication?
Instead of asking a yes/no question or a question that can be answered with 1 word, we can ask this type of information to encourage the client to "tell us more"
What is an open-ended question?
When a client is talking about their family and the nurse states, "It's nice weather today" is an example of what non-therapeutic communication?
What is "changing the subject."
This conversation is an example of:
Client: “My life has been one frustration after another.”
Nurse: “Your life has been full of frustrations?”
The second way to reflect is to point out the client’s behavior or attitude that seems to be underlying his or her words.
Client: “I’m just a worthless old man, and no one cares about me!”
Nurse: “You say that as if you were angry.”
Client: “I am angry. I raised six children and gave them the best years of my life. If they cared about me, they would come to visit me.”
What is Reflection?
This is what is being sent. It should be situationally & developmentally appropriate for the person receiving it.
What is message?
This communication style focuses on the issue, uses "I" statements & effective non-verbal communication while striving for a compromise & accepting criticism.
What is assertive?
What is silence?
What is expressing approval or disapproval?
This conversation is an example of:
Client: “I was in the hospital 2 years ago and I swore I would never come here again.”
Nurse: “You were dissatisfied with your stay?”
Client: “The food was so tasteless. I could not eat. My roommate died. The noise at night kept me from sleeping. I went home in worse shape than when I came in.”
Nurse: “Sounds like you were very uncomfortable when you were here and are apprehensive about being admitted to the hospital again. How can we help improve the situation?”
What is Summarizing?
The process of selecting words, gestures, tone of voice, signs, symbols to transmit the message
What is encoding?
This standardized communication method helps nurses communicate clearly & accurately to other nurses, physicians, & other members of the healthcare team. There are 4 components that should be addressed in order.
What is SBAR?
This therapeutic communication technique involves greeting the client by his/her preferred name & pronoun, being honest, caring, competent, & respectful.
What is establishing trust?
Stating, "You Should..." is an example of what communication barrier.
What is "Imposing your ideas or values on clients and giving advice, according to your values"