Non-Verbal Communication
Forms of self-expression as the way we sit, stand, and move reflect our attitudes, emotions, and sense of well-being
What is posture and gait?
“Don’t worry because everything will be fine.”
What is false reassurance?
Communication needs to be simple, brief, and direct.
What is clarity?
Avoid ___________ questions.
What is why?
Maintaining _______________ generally shows respect, engagement, and willingness to listen.
“Let’s not talk about your insurance problem while we go for our walk.”
What is changing the subject?
Recognize and acknowledge a patient’s thoughts, feelings, and needs
What is validation?
This takes decision-making away from the patient and is not professional advice.
What is giving personal opinions?
First impressions are largely based on_____________________.
"Thing’s are falling apart, and it’s all you fault.”
What is an aggressive response?
Subjectively true personal experiences shared by the nurse that are not therapeutic for the nurse but reveal a commonality with the nurse and patient
What is self-disclosure?
Asking questions to satisfy your curiosity, which can be seen as invasive, nosy, and unnecessary.
What is asking personal questions?
The need to gain, maintain, and defend one’s right to space, which is important for our right to privacy, identity, security, and control.
What is territoriality?
"I’m sorry about your mastectomy.”
What is a sympathetic response?
Use appropriate speed and rhythm to our speech and avoid talking rapidly or having awkward pauses in our speech.
What is pacing?
Challenging another’s perception of a situation and denies validity.
What is arguing?
A broad term referring to factors that influence communication. Example: sarcasm.
What is metacommunication?
“Losing your breast is a major change; would you like to talk about it?”
What is an empathetic response?
Requires nurses to communicate pertinent information within the appropriate context of a situation. Example: smoking cessation education should not be done before an emergency surgery.
What is relevance?
Being ________ implies the other person has no right to an opinion
What is defensive?