Levels of Communication
Elements of Communication
Verbal Communication
Phases of Nurse-Patient Relationship
Therapeutic Communication
100
Interactions with a small number of people
What is small group
100
Content of the communication. Verbal and nonverbal communication.
What is Message
100
The words you choose
What is vocabulary
100
Occurs at the end of a relationship
What is Termination
100
”I see you haven’t eaten anything…”
What is sharing observations
200
One-to-one interaction between two people
What is interpersonal
200
Visual, auditory, tactile means of sending and receiving messages
What are channels
200
Interpretation of meaning
What is connotative
200
Occurs before meeting the patient
What is the preinteraction phase
200
Understanding another person's reality
What is sharing empathy
300
Occurs within an individual
What is intrapersonal
300
Motivates one person to communicate with another
What is Referent
300
The rate at which one speaks
What is pacing
300
The nurse-patient relationship requires that the nurse establish this
What is trust
300
Asking the patient to give additional information to make it clear
What is clarifying
400
Interaction within a person’s spiritual domain
What is transpersonal
400
Encodes the message
What is the Sender
400
Tone of voice
What is intonation
400
When the nurse and the patient meet and get to know each other
What is the orientation phase
400
A concise review of the key aspects of communication
What is summarizing
500
Interaction with an audience
What is public
500
Decodes the message
What is the receiver
500
Shared meaning
What is denotative
500
When the nurse and the patient work together to solve problems and accomplish goals
What is the working phase
500
Acknowledges a persons concern
What is validation
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