Definitions
To systematically turn care over to another provider.
What is transfer of care?
Barriers to communication, teamwork, and collaboration that can jeopardize client and staff safety, as well as create hostile work environments that can take a mental and physical toll on those affected
what are incivility and bullying?
An objective of ___ ___ ___ is to promote mutual respect, communication, and understanding between patients and members of the healthcare team.
What is inter-professional collaborative practice?
Successfully addressing conflict requires __
What is self awareness?
_ is key to resolving conflict.
What is communication?
One provider is delegating the responsibility for the management of a client's specific condition to another provider.
What is a referral?
Building strong relationships helps to improve performance, job satisfaction, and social skills also known as __
What are interpersonal communication skills?
An objective of ___ ___ ___ is to provide patient-directed, patient-centered, care using an inter-professional integrated, participative framework.
What is inter-professional collaborative practice?
Resources available to assist with bullying in the workplace environment.
What is the State Nurses Association, American Nurses Association, and Department of Justice?
Two primary sources of conflict in healthcare are __
What are role boundary issues and accountability?
One provider formally requests the input of another provider as to how to approach or treat a condition
What is a consult?
is done when you receive a prescription from a doctor.
What is receive, record, Read-back?
Another name for two or more professionals that work together to improve access to and coordination of healthcare services.
What is interprofessional teams?
Nurses have an obligation to report this workplace incivility.
What is bullying?
Miscommunication, inaccurate information, mistrust, ineffective leadership, and ambiguous role definitions are all these.
What are causes of conflict?
The client-centered approach in which members of different healthcare professions come together and work toward a common goal of improving or restoring a client's health.
What is collaborative healthcare?
is a standardized communication tool to establish uniform delivery of information from one provider to another during the transfer of care.
What is I-SBAR-R
Introduction-situation, background, assessment, recommendations - Readback
The pneumonic TeamSTEPPS stands for this evidenced-based interprofessional strategy
What is Team Strategies, Tools to Enhance Performance and Patient Safety?
___ can result in beneficial outcomes for individuals, groups, and organizations
What is effectively managed conflict?
___ can occur between nurses, departments, or within teams or units.
What is conflict?
Cooperation among healthcare professionals from various disciplines to provide optimal care for the patient.
What is collaboration?
The Joint Commission recognizes that ____ plays a major factor in client safety-related events.
What is communication?
These actions can increase the vulnerability for mistakes, inaccuracies, and oversights, especially during the hand-off phase of client care.
What are interruptions, misunderstandings, language barriers, and hesitation to speak to authority figures?
Aggression, bullying, and violence are __
What is incivility in the workplace?
Occurs when diverse interests about significant issues or concerns among individuals, groups, or organizations prevent problem-solving.
What is conflict?