Solving Problems
The process of choosing between different options.
What is decision-making?
The theory involved with 'unfreezing, moving/change, and refreezing.'
What is Lewin's Change Theory (1947)?
What is a union?
A union is a group of workers who join together to negotiate with an employer over pay, benefits, scheduling, and other workplace policies and conditions.
_____________ programs help to reduce turnover
What is mentoring?
These strategies help to discover the root cause.
What is the fishbone diagram and the 5 Whys?
The 2 internal environmental assessment categories used during SWOT analysis.
What are strengths and weaknesses?
This organizational strategy empowers nurses through the ideas of autonomy and authority. Autonomy recognizes the employee as an organization's most important asset, and authority empowers the employee in practice and decision-making.
Shared governance
______________ provides information on how to learn a new role and improve performance, but is dependent on the willingness to receive feedback.
What is coaching?
What comes after the 'developing solutions' stage in the problem-solving process?
Selecting a solution
This theory works well with unplanned change.
What is complexity theory?
Are nursing unions optional to join?
Yes, joining nursing unions is optional, along with membership fees.
________________provides opportunities for honest feedback to address concerns and should always occur confidentially.
What is counseling?
A group of individuals or organizations with a common interest who agree to work together toward a shared goal.
Coalition
The last phase of the strategic planning process.
What is evaluating?
Name 3 things to ask before attempting to solve a problem.
(1) is it important, (2) do I own the problem, (3) is it a priority, (4) am I qualified to handle it, (5) do I have the authority to address the problem, (6) do I want to do something about it, (7) can I delegate it, (8) what benefits are gained from solving it.
Name 2 strategies to support change.
(1) view change as a positive experience, (2) develop skills that support the change, (3) reduce negative influences, (4) mobilize positive peer support, (5) create incentives and rewards, (6) make structure and process modifications to support the change