Delegation
Communication
Critical Thinking
The F Factor
Bonus
100
The part of delegation that must match Knowledge, Skills, Experience & Attitudes of Unlicensed Assistive Personnel, Job Description, Competency, Quality of Work, Reliability, Sense of Accountability, Strengths & Weaknesses
What is Delegating to the RIGHT person?
100
Communication is both sending and ___________ a message.
What is receiving a message?
100
Analyzing facts, identifying gaps in needed information, selecting possible solutions to problems, weighing risks and benefits, setting priorities, making logical conclusions, making sound decisions
What is critical thinking?
100
Failing to scan the bar code on a patient ID bracelet prior to administering medications.
What is a FATAL factor in priority setting?
100
What will increase the preceptee’s performance level, self esteem and create an atmosphere of motivation?
What is positive reinforcement?
200
One of the parts of delegation must be: Within scope of subordinate’s job description Documented competency by subordinate in task Does not jeopardize patient or staff safety Makes more efficient use of nurse’s time
What is Delegating to the RIGHT TASK?
200
Show interest?Eye contact?Listen then respond?Note body language?Ask questions to verify your ? understanding of message??Avoid interruptions
What is effective listening?
200
Scenario:??An elderly patient is confused by the eight medications ordered for them to take at home and neglects to take one or more meds properly with serious consequences.??How would you assist your new grad nurse to address this issue?
What is critical thinking for patient education?
200
Hand hygiene before and after patient care.
What is the FUNDAMENTAL factor?
200
Name three qualities for positive feedback?
What is feeback that is timely, specific to the actions and the individualt. Sincere, and in a private setting?
300
After delegated task is completed, you must verify:? a) Pertinent Outcomes of task have been achieved? b) Was the outcome effective and timely?
What is the RIGHT FEEDBACK?
300
Starting sentences with “I think” or “I feel” instead of “you should” minimizes the other person’s defensiveness and resistance to further communication.
What is "I" message?
300
It involves:?? -a situation that requires some action?-analyze courses of action & potential effects?-select the best action?-implement that action?-monitor the effects?-re-evaluate
What is decision making?
300
CMH uses Meditech for documenting patient assessments.
What is a FACILITY factor?
300
You & your new hire preceptee receive a patient from triage that has decreased LOC. The family is parking the car. What initial assessments should you explain or do with your preceptee? a. RN b. ER Tech
What is assess responsiveness, airway, breathing circulation by assessing vital signs including pulse ox, glumeter, IV, labs etc...
400
Scenario:??The nurse is medicating Patient A for pain, when Patient B complains of chest pain. The nurse sends the CNA to check on Patient B.?Which right of delegation is being compromised?
What is the RIGHT TASK or RIGHT PERSON?
400
It can be written, verbal or non-verbal.
What is communication?
400
The lab calls your preceptee with a Red-panic value of serum glucose = 34. ??What steps would you assure your preceptee follows?
What are critical thinking steps?
400
Asking the patient for their name and date of birth prior to drawing their blood.
What is FREQUENT factor?
400
Name two characteristics of adult learners.
What draws on life experiences, self directed, needs various amounts of support and answers what's in it for me?
500
The part of delegation that states the specific task to be completed?Any additional information that is relevant?Directions on how to obtain assistance?Time frame in which the task must be completed?
What is proper communication?
500
The nurse asks the CNA to take “everything off the patient for transfer to L2”. The tech removes the O2 and IV. What part of effective communication was omitted?
What is verification of the intended message?
500
Your preceptee uses critical thinking skills to care for a patient complaining of shortness of breath.
What is planning and assessment of this patient?
500
Performing finger sticks prior to meals and bedtime.
What is a FIXED factor?
500
Your preceptee has told you several times that in school they performed some tasks differently and has questioned your methods. ?How do you respond?
What is constructive, positive, redirective coaching? Focus on patient and staff safety, EBP for CMH policy.
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