Plan Perks & Pricing
This is the military discount on unlimited plans for a single line
What is $10?
This is the correct restocking fee for a warranty-related exchange.
What is $0?
This is an available option to help an existing customer who owes $200 on a broken phone.
What is a promotional buyout?
These are our three highest-paying in stock phones.
What are the Moto Edge 5g, Pixel 9, and Moto One?
*Kyocera Dura Force* Approved answer
This is where you can go to verify that your customer’s port has been fully confirmed.
What is Verizon.com/port?
This system is used to process a debit card bill payment for a customer.
What is OMNI?
These are the storage sizes the iPhone 16 Pro comes in.
What are 128, 256, 512 and 1T?
This is what needs to be verified when a customer wants to keep their existing AT&T phones and switch carriers.
What is the device unlock request?
This pull through device can replace your Fitbit and pairs nicely with your Google Pixel 9!
What is a Pixel Watch 3?
This is the company we use for our protection plans, and this is the website used to file a claim.
Who is Asuroion?
This system is used to process a cash payment, and these are the steps involved.
What is DataScape?
This is how long a phone needs to stay active on an account to avoid a chargeback.
What is 181 days?
This is where you go to find a PAW override code for an exchange.
What is CSAppDash?
This is the first form need to try if the promo trade-in offer did not auto-populate for your customer.
What is a PCA?
This tool can always be used to see if a customer qualifies for multiple promotions at the same time.
What is the stackability calculator?
These are the current PREMIUM plan options.
What are Unlimited Plus and Unlimited Ultimate?
This is the location of the shipping label for an early upgrade.
What is the order confirmation screen in an OMNI order?
This is who you need to call if you have a “Failed Activation” on your order.
Who are PACT?
BMSM is a popular CSOKI term and means this.
What is Buy More Save More?
This is what you need to do if you need to adjust the share on an invoice you just tendered.
What is submit a dealer share adjustment?
This feature is not included in Welcome Unlimited but was included in the Start Unlimited plan.
What is Mobile Hotspot?
This is the average restocking fee for a customer without a damaged device.
What is $0?
This is the form used to recap a transaction and explain the fine print to the customer.
What is an Edisclosure?
This OMNI tile should be check before offering a device to a customer. It will ensure they have enough credit.
What is the Device Spending Limit?
This is the cost of Verizon Home Protect.
What is $25?