Integrated Experience
Behaviour influences behaviour
Integrated Experience
The distance people prefer to maintain between themselves and others.
Personal Space
What is the crisis development model represent based on?
Defensive Behaviour
3 examples of Paraverbal Communication
Tone
Volume
Rhythm of Speech
What are the values that underpin this course?
Care Welfare safety and security
1st behaviour level in the crisis development model
Anxiety
Postures Gestures Facial Expression and movement used to communicate., this refers to what type of communication.
Body Language
5 Levels of the kite in Defensive behaviour
Questioning, Refusal, Release, Intimidation Tension Reduction
how you say what you say
Tone
Decision making matrix is based on?
Likelihood and Severity
2nd behaviour level in crisis development model
Defensive
Examples of Communication through touch.
holding someone, handshake, tap on the shoulder
Keys to Limits Setting
Respectful
Simple
Reasonable
level of pitch to the conversation
Volume
3 Principles of disengagement
Hold and stabilize
Pull/push
Lever (combining momentum)
Staff attitude for an Anxious Patient?
Supportive
Keys to good empathic listening?
Remain non judgemental,give your undivided attention, allow time for silence and reflection, paraphrase what you understand.
Framework for Planning a Difficult Conversation
Planning, Scripting,Delivering,Documenting
speed in which things are said
Rhythm
limit setting patterns
Interupt and redirect
When/Then
If/Then
Fail safe choice
Staff Attitude for a Defensive Patient
Directive
Communicates respect, appears nonthreatening, maximizes safety
Supportive Stance
How close is the typical social zone
3 feet
What is anxiety?
Change in typical Behaviour
What is Therapeutic Rapport
Restablishing connection with patient after an episode ordeal or other tense situation.