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Used to document 100% of calls, route issues to other departments, research previous issues, etc.
What is OMNI?
This system will help me determine whether a provider is participating or not. (not OMNI)
What is Portico?
This program contains a "glossary"
What is CentralPoint
You can Access your Centene email account from ________.
What is Outlook?
You will need to sign in and out of this each day on the Teleperformance side for your attendance and breaks.
What is Time Clock located within MyTP Platform?
Here you can find several Teleperformance eLearning courses. You've already started taking some TP compliance courses here.
What is MyTP Learning?
One may go here to speak with the online Teleperformance helpdesk chat; request equipment replacements, and view previous ticket statuses.
What is
Soft phone for work from home agents
What is Avaya One-X Agent?
This area contains articles that I can subscribe to that provide guidance on policies and often step by step instructions on how to use systems as well.
What is Central Point
Here one can access company and personal links, news, HR info, Access & Request Central, Archer, etc.
CNET- Corporate intranet
System used to check (approved, denied, or pending) Prior authorizations completed by Medical Management
What is TruCare Cloud?
I can locate the article OMNI 3.0 Common Member Intents... and other articles within this program
What is Central Point
Used to confirm plan and location participation status for a provider. May also view specialties, taxonomy codes, etc.
What is Portico?
Vast library of learning material, virtual training modules, knowledge checks, and exams
What is Workday CU Learning?
Portal for remote desktop and all enterprise-wide applications: such as TrueCare Cloud
What is Citrix – “Centene Connect” ?
What is CENTENE\cn#####
Document warehouse for Work Processes, plan information, communications and news from our health plans are located in Centralpoint
What is Central Point?
A portal where we can assist with members regarding My Health Pays and help replace their Rewards Card.
What is the My Care Card?
This state site is where OREGON members' eligibility may be verified.
What is MMIS?
This system allows me to organize and save notes. It is one of the Microsoft office programs
What is One Note
This system allows one to confirm the eligibility of a person on the Nevada Department of Health and Human Services website.
What is EVS?
I will be in this system when I need to wrap up my call and describe whether there was good audio.
What is OMNI
Healthcare providers acquire their unique 10-digit NPIs to identify themselves in a standard way throughout their industry. This is a free directory of all active National Provider Identifier (NPI) records.
What is NPPES NPI Registry?
this System uses intents or tasks to help us assist our callers
What is OMNI?