PRISM/Application
"Do I have your permission to collect information about you and your household to determine whether you are likely eligible for public benefits and to help you apply?"
What is the permission question
This benefit helps you purchase your groceries each month
What is SNAP
This amount of occurrence hours will result in a 1st written warning
What is 45 hours
I use this status to tie up any lose ends after I hang up with the caller but before I go back into the queue?
What is Wrap Up status
The HRA info line phone number
What is 718-557-1399
I do this when I receive a call and multiple portfolios for the same household pop up
What is Terminate portfolios
This benefit offers a one time grant payment towards your housing energy costs
What is HEAP
The Evolve log in time for BOS and UOS every morning is
8:45am (Early shift 7:45am)
In order to meet quality standards on monitored calls monthly what are the benchmarks for Technical Skills and Soft Skills?
What is 90% for Tech and 95% for Soft
It takes the HRA this amount of time to process a regular SNAP application
What is 30 days
A knowledge management tool that provides easy access to BDT information you may need to do your job effectively while completing a screening/application
What is Guru
Senior Citizen Rent Increase Exemption
The benefit is also known as the NYC Rent Freeze Program
What is SCRIE
I can use this internal reward system towards PTO or to donate to a good cause
What is Bonusly
A support system that plays a significant role in helping Training Participants transition from the classroom to the floor. This role fosters development for BOS in providing timely feedback, class facilitation, coaching, and time management. They should represent themselves as model BOS and contribute to a learning experience that reflects BDT’s values.
What is a Training Assister
Telephone Interview Processing Services
What is TIPS Center
Program Resource Information Systems Management. It is our in-house system utilized by the Contact Center for client management, benefit screenings and application, document management, data reporting, and more
What is PRISM
A subsidy paid for by the Federal government to the client’s Medicare drug plan to help reduce or eliminate premiums
What is LIS [Low Income Subsidy] / Medicare Extra Help
To celebrate and thank BOS/UOS who excel at time management, Resource Planning will reward them each month with some time back.
What is the Resource Planning Incentive Program
Responsible for managing and responding to BOS questions and concerns throughout the day. They are the main point of contact and serve as a knowledge resource to the campaign. This is an opportunity to get real-life leadership experience to encourage your professional development
What is the BOS on Deck
The Human Resources Administration (HRA) website and free mobile app allow you to get information, apply for benefit programs, and view case information online. You must create an account to apply for benefits and view case information that is securely connected to your HRA case.
What is ACCESS (HRA)
This appointed person on a call can:
Who is the Authorized Representative
If a client’s income is over the income limit for Medicaid, they may still qualify if the costs of their medical expenses bring their net income below the Medicaid limits.
What is the Medicaid Spend Down Program
Employees are allowed to carry over up to 10 PTO days into the next calendar year.
Any unused PTO that carries over becomes this...
What is Flex Time
This group meets once every quarter to discuss issues that are relevant to all BDT employees. This structure ensures inclusivity and cross-departmental understanding in the ways we talk about and act upon staff-wide feedback.
What is Community Council
If you receive a Cash Assistance, Medicaid, or SNAP notice by mail or an ACCESS HRA alert that you need to do this, you must submit this asap or your benefits will stop.
What is a Recertification