New Processes
Ricoh LA is automatically creating managed services related tickets on this issue tracking software via email.
What is Jira?
This document should capture all of the critical activities, accomplishments, and risks associated with a project.
What is a status report?
What is preset Smartsheets file or report, used so that the format does not have to be recreated each time it is used.
What is a smartsheet template?
A ForeFront built dev ops tool that was made available to DWR.
What is Maestro?
Where do we track partner cases?
What is In JIRA on its own user story?
An event that has the potential to impact a project, but hasn't happened yet.
What is a Risk?
A tool we currently use at Forefront that has the ability to pull data from Salesforce and JIRA which we can report on.
What is a Smartsheets?
A presentation ForeFront gave to almost 200 Salesforce Solution Engineers to highlight some of our B2B accelerators.
What is the Partner Friday’s presentation?
The amount by which revenue from sales exceeds costs in a business.
What is profit margin?
For each project on the client delivery dashboard, these 3 project Indicators display the overall status of the project.
What is Health, Scope % and Client Temperature?
This process aligns internal teams and projects in JIRA
What is JIRA Best Practice?
A feature built for Korn Ferry that allows them to automatically combine redundant cases on Service Cloud.
What is case merge?
How do I know if the Project Case Study is complete?
What is look at the checkbox under the Project Closure section on the Project in Salesforce?
This report shows the estimated margins prior to Kick-off
What is the PCA Report?
This site was created so Forefront teams can share documentation and templates that will aide in project execution.
What is the Client Delivery Office 365 site.
An advanced prototyping tool to quickly build and share mockups and other designs.
What is Axure?