LHD Quick Guide
QT rule for continuous exposure
What is 20 days?
Bonus: Continuous exposure is assumed in Cayuga so all household contacts in Cayuga must qt for 20 days. In all other counties, if the case and contact can properly isolate, the contact only has to QT for 10 days.
This team member leads a team of 20 Contact Tracers, who work remotely, and is responsible for the leadership of the team, tracking progress against target goals, providing direct supervision, oversight, and mentorship.
What's the role of a contact tracer supervisor?
The counties we currently work in
What is Cortland, Madison, Oswego, and St Lawrence?
Where to find the temp buddy assignment schedule
What is in our team chat under files?
Bonus: Rachel's schedule can also be found in the temp buddy assignment
Vaccinated persons are exempt from QT in this county
What is St. Lawrence EXCEPT for nursing home employees?
Bonus: It has to be 2 weeks but not more than 90 days since their 2nd injection
This team member calls contacts of a case diagnosed with COVID-19, determines exposure, assesses symptoms, refers to the LHD for testing if needed, and provides instructions for and ensures compliance with quarantine.
What's the role of a contact tracer?
3-3-2 stands for...
What is 3 calls in rapid succession, 3x a day for 2 days?
Bonus: For k-12 school contacts, only try using a 3-3-1 method. If unable to reach after 24 hours, mark as "unable to reach after 2 days" and then flag to a supervisor
Rachel's dog's name
What is Bene Beijinho?
Bonus: She's from Mozambique
Workflow when receiving a contact whose quarantine end date has already passed
What is close the record as "notification after end date," no need to call the contact?
The role of this team member is to work with the contact tracing team to address the needs of those contacts who are under quarantine.
What's the role of the Community Support specialist?
How to use the charge post
What is request contacts once stating your end of shift time and wait until you get a thumbs up before requesting again?
Search by contact's name (without quotes) using the "All Contacts" hub both in the search bar and with the green button
What is how do you search for duplicates?
Workflow for converting to PUI
What is change the qt end date to reflect a total of 14 days from the original qt start date, document symptoms, inform contact that they should start isolating and can expect a call from the LHD. Then convert to PUI?
This team member performs an initial investigation with the COVID-19 case. IDs contacts who may have been exposed to the case. Communicates with the “case” in a professional and empathetic manner. Enters information about contacts from the interview into CommCare.
What’s the role of the Case Investigator?
What to do during down time
What is watch trainings from previous weeks, practice mock calls, review the LHD quick guide, clean hubs?
Search using contact's address and/or phone number in the "All Contacts: Assigned & Open" hub
What is how to search for households?
Prior Positives are exempt in this county
What is all counties as long as it is within the 90 period of a contact being positive?
The 6 things you should include in your notes
What is..
Reached contact at ###-###-####
Whether or not initial interview completed
If there are signs or symptoms
Whether or not contact agrees to quarantine and how they want their daily follow up (SMS or daily calls)
How the Quarantine Notice was sent (by email if email is added, if not then state that notice needs to be sent by mail and write paper in the email space)
Whether or not contact has CSS needs ?
I have a student who does not want to give me any information because she does not think we're legit. She wants to confirm with her college and/or Health Department before she answers any questions. She says that she would like me to call her back tomorrow after she gets confirmation. How should I mark this?
What is mark as partial completion since the contact seems like they might be willing to QT once they get confirmation. Then tomorrow, depending on what she says you can change it to refusal if it does become a refusal?
Bonus: For people questioning your validity, you can give them your employee ID number (6 numbers you use to sign into Dayforce) and have them call the LHD to verify
When you can create a new contact record as a CT
What is only if the contact is a household member and you've gotten supervisor approval?