Team Management
What is our current Sales Promotion?
$0 down - Rest of the month Prorated
What is the PTM commitment period?
3 months
What is this weeks club house rule? What is it? vs What it is not?
Empathize, listen, and learn
Where do we go to input a facilities ticket?
Service channel
How do you assign a client in trainerize?
In the member page, Hit the Ellipsis button and choose "Assign to".
If you have less sales than cancellations, is it possible to still hit EFT gain? if so, how?
Yes, If your new sales average price is higher than your cancellation average price
What should our Freeze percentage be under for fitness?
Under 10%
What is our Mission statement?
How often should we perform a Mew, a Figure 8, and the GM Checklist?
Mew - 2 times per day
Figure 8 - every hour
GM checklist - Daily
Who should have access to Trainerize and what is the benefit of trainerize?
All staff and clients. Trainerize allows our team to track programming towards each members fitness goals, Leading to retention/growth.
What is our 3 step sales process?
Build Rapport
Tour & Benefits
Invite to join
Name and describe the Three fitness Personas?
Social Fitness- GEX and team training, community driven
High Performer- Privy to specific equipment, Platforms, squat racks, Kettle Bells, Recovery. Minimal attention to GEX.
Transformation- Not active currently, usually has a drastic goal and will benefit greatly from MCI.
Which club house rule directly addresses our uniform policy?
Number 3, Wear The Brand Loud and Proud
What form should we fill out to communicate facility changes to our member base, and where is this form found?
The Web Alert, found on Zipline.
In our ABC Calendar, what colors should not be there by end of business day, and what do these colors indicate?
Black and Yellow.
Black is scheduled, but not yet performed.
Yellow is Unfunded.
Your club budget is 100 for the month, it is a 30 day month. Your club has cancelled 5 members per day. How many sales will you need for NMG?
50+
Name all of our My Club Offerings (3 of them).
My Club Intro
Fit Fundamentals
GroupX Classes
What are our Renewed Values?
Relateable
Transparent
Value-Driven
Accountable
Today is 8/27. A member wants to cancel. What date should you set his cancellation for?
9/30 - End of the month. Hit the "No further billing" option in ABC.
In Gymsales, on the lead status report what three things should you look for? and why?
Enquiries, tour, trials have a "Next action".
Identify overdue task (dates in the past).
Follow up dates too far out into the future.
What is our Performance management cycle(6 of them)?
Goal Setting
Learning and Development
Assess Performance
Give/Receive Feedback
Reward and Recognition
Ongoing conversation
Describe an MCI to a new member.
A 45-minute introduction to programs and services in the club that help members feel supported, motivated + guided. This process provides a Smart Start routine that outlines the member's first 6-12 weeks of membership. This is a mapped-out plan that takes into consideration your wants + needs as well as the services offered in each club.
Name all Club House Rules in order.
#1 -Create Customer Connection
#2 -Establish Etiquette by example
#3 - Wear the Brand Loud & Proud
#4 - Earn the members loyalty daily
#5 -Keep Calm with Cancellations
#6 -Empathize, Listen, and Learn
#7 - Make our mission Known
What are the five big movements taught in American Barbell Training?
Squat
Pull
Push
Loaded Carry
Hinge
In Gymsales, where can you listen to outbound phone calls?
Company Settings->Calls