NYSC

Gymsales

100

What % of membership sales are your SSRs responsible for?

40%

200

On a typical business day, How many emails should be completed before 10am?

40

300

If you have walkins Uncompleted, where can you find them?

On the calendar

400

In Gymsales, on the lead status report what three things should you look for? and why?

Enquiries, tour, trials have a "Next action".

Identify overdue task (dates in the past).

Follow up dates too far out into the future.

500

Why would we set up an automated template?

For Automatic MCI emails after a sale is made. 

Trainerize/American Barbell

100

What needs to be filled out by the member before an MCI is performed?

The Consultation form

200

What are the Big 3 Compound lifts?

Squat, Bench, Deadlift

300

What is one progression from the Highbar Back Squat?

Possible Answers:

Low Bar Back Squat

Front Squat

Zercher Squat

Overhead Squat

400

What is a regression of the Barbell Bench Press?

Possible Answers:

Floor Press

Push Ups

Seated Chest Press

500

What are the 5 components of fitness?

Body Composition

Muscular Endurance

Muscular Strength

Flexibility

Cardiovascular Fitness

Brand standards

100

What are our Renewed Values?

Relateable
Transparent
Value-Driven
Accountable

200

What is our Core Competencies? 

Create the NYSC Environment. Build a High Performing Team and or self. Achieve measurable results. 

300

Name all Club House Rules in order.

#1 -Create Customer Connection

#2 -Establish Etiquette by example

#3 - Wear the Brand Loud & Proud

#4 - Earn the members loyalty daily

#5 -Keep Calm with Cancellations

#6 -Empathize, Listen, and Learn

#7 - Make our mission Known

400

What is our Cancel save process?

Build Rapport

Needs assessment

Create solution

Execution

500

What is our Performance management cycle?

Goal Setting

Learning and Development

Assess Performance

Give/Receive Feedback

Reward and Recognition

Ongoing Conversation.

Perkville

100

How many point's does a member need to get a free month? 

1800 points 

200

How do members redeem points? How do we enter them on POS? 

Members sign in to their MY Club Rewards account, click ‘REDEEM’ and select the perk they want to redeem to create a Barcode. On Pos enter what needs to be redeem and enter the barcode after clicking checkout and scroll to the myclubrewards section

300

How long must a member's referred friend remain active to get referral points and how many points will they received? 

2 months and will receive 500 points. 

400

What is our summer in the gym+win challenge? 

Earn 200 points when they complete 12 check in's and attend GroupX classes or 1 personal training session

500

Where do you find your Top Advocates and Top 100 Point Earners report on Perkville? 

Admin portal dashboard under the reports area. 

Systems/Process/Zipline

100

What is the current Sales Promo?

• Commits (NY/NJ) in club/online= $8 to join, rest of month and the standard annual fee billing 7 days after joining
• MTM (all regions) in club/online= $19 to join, rest of month and the standard annual fee billing 7 days after joining

200

What is our current Cooler Promotion

 $1 off any OxyShred Energy drink

300

What is our 3 step sales process?

Build Rapport

Tour & Benefits

Invite to join

400

What is the industry standard for walk in sales and what is the NYSC standard?

Industry Standard: 80%

NYSC Standard: 70%

500

For what 6 types of issues does HR need to be notified immediately?

• Harassment

• Sexual Harassment

• Discrimination

• Unethical Conduct

• Retaliation

• Violence/Threats