UI
How many weeks is UI insurance?
26, OR 104 EFF DAYS
Do we put PUA certifications on our Tally sheets?
No! there is no need to add PUA certs to our Tally sheet
What can a claimant do when locked out of NYSDOL acct?
call 800-833-3000 or give self help link from cheat sheet to unlock
When can I post a PROA issue on a claim with an adjudication?
When the oldest held cert is at least 10 weeks old
DOES THE NEW MISSING CERT POLICY WE GOT TODAY APPLY TO WEEKS THAT ARE IN HELD CERT?
NOOO, A HELD CERT MEANS THEY CERTED SO THE "MISSING CERT" POLICY DOES NOOOT APPLY
What it the Basic Base Period?
First 4 of the last 5 calendar Quarters
True/false: if reg ui clt requesting missing week beyond our current payable policy and we fill out CB01 with them we xfer to covid line afterwards?
FALSE
(WE WOULD SEND TO XFER CLAIMS SPECIALIST WHICH IS STATE)
What if someone calls in on the 1099 G line but doesn’t have any issues whatsoever involving 1099g?
Inform them the line is only for that specific purpose and they need to hang up and call back using relevant options
How do we post a comment to the log, and when should we?
sess b, ubwr, shift 11 to view log, shift 11 again to post to the log; we should be posting to the log what we do on a claim every phone call
What is SIDI used for?
if there are any out of state employers and to see wages in other states
What are FOUR ways I can check wages NYS has reported for a clt
UBTB/WGE2/SIDI/WGE3
How do you know when a claim has migrated?
blank status (no c,d,i,k)
What session can you change the MMN?
Session C
monday prior to the week we are in
What do we do if ssn clmnt provides doesn’t match ssn that comes up on dialer?
we adv them to call back using their correct ssn and that we cannot continue the call
WHEN ARE THREE REASONS A CLAIM MIGHT BE LEFT IN PARTIAL STATUS?
AND IF WE HAVE TO LEAVE IN PARTIAL WHAT SHOULD WE ALWAYS ADVISE CLMNT TO DO?
ONE ANSWER PLEASE
1. SELF EMPLOYED
2. SUSPENDED ER# AND WE CANT FIND GOOD ER# AFTER EXHAUSTING ALLLLL OPTIONS (ALFA/ERSH/WAGE SCREENS)
3. MULT ER FOR FEIN AND WE CANNOT FIND GOOD ER# AFTER EXHAUSTING ALLLLL OPTIONS (ALFA/ERSH/WAGE SCREENS)
AND IN ALL 3 CASES WE ARE ADVISING THE CLT TO SEND IN PROOF OF WAGES (W2/W4/1099 ETC) IN ORDER TO FINISH THE CLAIM
How will we explain to clmnts why we cannot certify missing back weeks on their prior pua claim ?
we wouldn’t…the new cert policy only applies to reg ui we can still cert missing pua certs even if on invalidated bye since they go into a separate work basket (see pua follow up in cheat sheet for more info)
we should always check these places before taking certs to avoid mistakes with over payments or double certifications.
Payment ledger and Held certifications.
Clmnt is UNDER 18 but they have been referred to idme what should we do?
hint: at the end we note a specific log
we should follow steps for peeps under 18 and send 418id and post proper log posting for people under 18 (Under 18, 3 forms ID NEEDED) AND 418ID SENT
Per new missing cert policy what will we do if clt is missing a week prior to the current week they can certify for(reg ui)? Ex: this week a clt calls in asking to cert for missing week 9/19 PLEASE ONE COMPLETE ANSWER;
since furthest we can now back cert is the week prior to the current week clt can claim for (so for this week it would be up to 9/26), we will complete the
CB01 Failure to Certify Questionnaire over the phone with the clt and then xfer them to state and note log : CB01 quest done per p/c clmt req w/e 09/19/21.
CLT CALLS IN TODAY LDW 9/28 ELIGIBLE FOR 3EDS WEEKENDING 10/3 WHAT WOULD WE MAKE EFF DATE?
THE MONDAY BEFORE LDW SINCE CLT IS ELIGIBLE FOR BENS THAT WEEK (9/27)
When is PUA and all extensions over?
9/5/21
IF SOMEONE CALLS IN AND DIALER SAYS FAILED AUTH PIN AND CLT HAS NEVER DONE IDME CAN WE RESET PIN FOR THEM? IF NOT WHAT WOULD WE ADVISE?
NOO, WE CANNOT CHANGE PIN IF CALLER COMES IN FAILED AUTH PIN ON DIALER IF THEY HAVE DONE IDME.
WE WOULD REFER THEM TO IDME AND LET THEM KNOW THAT PROCESS NEEDS TO BE COMPLETED BEFORE WE CAN RESET PIN
WHAT IS THE RETURNED PAYMENT PROCESS?
AND
WHAT CAN WE DO IF A DIR DEPOSIT RETURNED PAYMENT HAS NOT BEEN REISSUED AND IT HAS BEEN AT LEAST 30 DAYS?
ONCE PYMT IS RETURNED, WE WILL TRY TO REISSUE TO INFO ON FILE UP TO 3X, AFTER 3 FAILED TRIES WE WILL REISSUE TO DEBIT CARD.
IF A RETURNED PAYMENT HASNT BEEN REISSUED OVER 30 DAYS WE CAN DO A PYMT TRACE (NOTE WE CAN NEVER DO A TRACE IF CLT EVER HAD BANKING GD ISSUE; ALSO WE CANNOT DO PYMT TRACE FOR KEYBANK)
WHAT IS THE SCRIPT WE TELL HEALTHCARE WORKERS CALLING IN ABOUT THE UI ELIGIBILITY IN REGARDS TO THE VACCINE MANDATE?
WHAT DISPO WOULD WE USE FOR THE CALL?
WE USE THE “Vaccine Mandate” DISPO