Newsletters
A free, topical email sent to a customer
A newsletter
This is referred to as the NDM or tri-state area
What is NY, NJ an CT
This comes with article access only
What is Basic Digital Access?
This is a weird Jamaican delicacy that involves burning the food with many spices
What is Jerk?
This team processes cancellation requests
Who is STS?
A database that an Advisor to check to see if a subscriber's email address is blocked
What is "Suppression List"
The Service Request used to switch from BDA to All Access
What is "Product Change - DG"?
This comes with Article Access, Cooking, Games and one Bonus Share
What is All Access?
This is roughly how may recipes that can be found on NYT Cooking
What is "over 19,000"
We refer top STS Advocates as this
What is "Account Specialist"
The are in Regi Profile that we troubleshoot newsletters in
What is email settings
The Service request used for subscribers that don't have their complimentary DG on the account
What is "Grant Free Digital Access"?
This comes with Article Access, Cooking, Games and Two Bonus Shares
What is All Access Plus?
This is where a subscriber can save their recipes
What is "Recipe Box"
This is the only reason a GenCare Advocate would cancel a subscription
What is Editorial Event?
A newsletter only available to HD, BDA, All Access and All Access Plus subscribers
What are Subscriber Only newsletters?
The Service Request to apply a Manual Credit
What is "Billing - HD"?
This comes with Spelling Bee
What is NYT Games?
When a subscriber has a BDA subscription and wish to purchase a separate subscription for Cooking the Advocate would click this
What is "Create Order"
When a subscription was purchased through Apple, this is who we would refer the subscriber to when they request to cancel
Who is Apple
The area in nytimes.com/newsletters where a subscriber can read the latest newsletters
What is "See the latest"?
The Service Request used to add Special Instructions
What is "Delivery Address Change"?
This allows a subscriber to view all papers printed since 1851
What is the Times Machine
This is the length of time a subscriber has to enjoy their Cooking subscription after they request to cancel
What is until the end of the billing cycle
This is the department that we transfer to when a non-subscriber wishes to cancel their newsletter subscription
What is "No One"