TOC
What does TOC stand for?
Transition of Care
Where does the Registration Notes live?
In recvcycle
What is the home health Auto text?
;hhc
What does AIDET stand for?
Acknowledge
Introduce
Duration
Explain
Thank
When scheduling HFU appointments what is the appropriate slot to use as best practice?
HFU appointment Slots.
What are the 3 ways to use Registration Notes?
Independent at home patient popup, Extended appt popup, Additional Notes in Textbox
What are the two workflows for completing home health cert?
1. Office receives the paper form.
2. HIMS sends form electronically.
What does HEAT stand for?
Hear
Empathize
Apologize
Take charge/action
What comments do you add when scheduling HFU appts?
Adding the date pt was d/c
What are 2 ways to access message journal?
Message Center (Message pool), In patient chart (Ambulatory workflow)
When office receives the paper form, where do you create the encounter?
Soarian
What does NRC stand for?
National Research Corporate
How many days do you scheduled HFU appt after discharge?
Schedule within 7-14 days
True or False
You cannot fax through power chart?
False
True or False
Provider does not need to approve Home Health Cert.
False
When the practice is busy and caregivers feel stressed, sometimes it can be hard to remember how our verbal and non-verbal communications affect others. We learned 6 courtesy Respect Tips from Patti. What are 2 the tips?
1. Make eye contact
2. Manage facial expressions.
3. Self- awareness of body movement & posture
4. Gestures
5. Space
6. Voice