Keys
A resident has ___ hours to return a lockout.
What is 24 hours?
A residennt comes down to the desk and says that they are ready to check out. What must you do before you check them out in StarRez?
You are clocking in for your 1:00am shift and a resident comes running into the building, and violently throws up in the lobby.
What is, call area coverage, and request them to contact emergency housekeeping?
You have this many seconds to acknowledge the fire panel.
What is, 15 seconds?
Two systems we use to check in and check out mail.
What is, intra desktop client
What is, google mail log?
A resident approaches the desk with an orange tag that was hung on their door. What is most likely the reason for the orange tag?
What is, a recore?
What platform do you use for Check-in/Checkouts?
What is, StarRez?
What is, call UTPD?
What is, send an FYI email to Danielle & Kyle
What is, false?
Recores fall under what category of maintenance?
What is, operational services?
What are some things you need to remind residents as they check out?
What is, have you cleared your mailbox?
What is, have you updated mail forwarding address?
What is, have you relofted your bed? (75 charge if not)
You are working overnight and a resident comes to the desk saying there is a student who appears to be bloody in a bush outside of Clement. They said that they are worried about the student and they need attention ASAP.
What is, call area coverage?
What is, call UTPD?
True or False: You miss the 3-minute mark on the fire panel and the building goes into general. You should silence and reset the panel
What is, I will be really sad if you say true?
True or false: We accept door dash/food deliveries.
What is, false?
We should tell the third party to wait or contact residents, and set the food outside.
Walk through all of the steps of submitting a recore.
2. Mark on the LO card "Recore" and place in the "Recore bin"
3. Schooldude work order, student name (UT ID), Student lost key, please cut 3 new keys and charge student $45. (Initials)
4. Update Key work order log in binder with School dude WO#
5. Email residents that they should expect a recore.
You click check out and a box pops up. It tells you to hit "fix" or "ignore". Which one do you ALWAYS hit?
what is, "fix"
You are working overnight around 2:30am and a resident comes down to the desk in a panic. They said their toilet is overflowing and has begun to leak out of the bathroom. They said they put in a maintenance request, but it needs to be attended to now, as there is water rushing into the hallway.
What is, call area coverage?
What is, tell area coverage to contact emergency maintenance?
True or False: You silence and reset the panel, and the call center doesn't call to confirm. You are then safe to just put it in your log.
What is, false? You should always call them back if they do not call you to make sure they recorded the alarm.
You accidentally check in a package twice. What should you do?
What is, send Kyle an FYI email?
The person who recores doors arrives with new keys. Walk through what you should do.
1. Sign in all of the keys.
2. Update Schooldude, mark WO as "complete" and initial name with "Keys received by____"
3. Call/email residents that their new keys arrived.
Walk through the checkout process.
1. Confirm resident everything is out of space.
2. Fill out express checkout key evelope ( have resident sign)
3. Check resident out of StarRez
a. When prompted, click "fix" not "ignore"
4. Pull resident lockout card. Fill out the back bottom (Resident name printed, resident sig, key returned?)
5. Staple lockout card and express envelope together and place in Danielle's mailbox.
It's a normal Tuesday afternoon, and you arrive for your 2:00pm desk shift. A resident approaches you and brings a bag of marijuana to the desk. They say they found it on the floor on the first floor north wing.
What is, call Danielle or Kyle
What is, call UTPD?
What is, send an FYI email to Danielle & Kyle?
Walk through the Fire alarm process. Who to call during what time, what to hit on the panel, post fire alarm duties
What is, Silence and reset panel if no fire and is confirmed by Hall staff, update daily log, contact call center
Walk through the steps of checking IN a package.
2. Scan package in housing checked in tab
3. Fill out criteria on side
4. Make sure name is attached to package, submit and update google log.