Communication Flows
This type of communication moves from top management down to employees.
What is downward communication?
The science of designing the workplace to fit the worker.
What is ergonomics?
You should answer the phone is this many rings.
What is 3-4 rings?
This type of communication follows official channels such as memos, reports, and letters
What is formal communication?
A short document outlining an applicant’s qualifications, experience, and references.
What is a résumé or curriculum vitae (CV)?
Communication that flows from employees up to management.
Communication that flows from employees up to management.
The correct position for a computer monitor is at this level.
What is eye level?
Always keep this handy during calls to record names, dates, and numbers.
What is a message pad or notebook?
Chatting with coworkers in the lunchroom is an example of this type of communication.
What is informal communication?
A formal letter written to accompany a job application.
What is a cover letter or application letter?
When messages are shared among employees on the same level, this flow is being used.
What is horizontal (lateral) communication?
This repetitive strain injury affects the wrists and hands of office workers.
What is carpal tunnel syndrome?
When transferring a call, always give the recipient this information.
What is the caller’s name and reason for calling?
A short written message used within an organization for internal communication.
What is a memorandum (memo)?
A job application letter should always end with this.
What is a polite closing and signature?
This informal communication network is also known as the office “grapevine.”
What is informal communication?
Proper ergonomics help reduce this type of workplace problem.
What are injuries or strain?
Before ending a business call, always do this to confirm understanding.
What is summarize or repeat key details?
A written document used to communicate information to people outside the organization.
What is a business letter?
The section of a CV that lists job titles and previous employers.
What is the employment or work experience section?
Employees submitting a suggestion form or report to management is an example of this
What is upward communication?
This regular activity can prevent musculoskeletal disorders during long office hours.
What is taking breaks or stretching?
Eating, chewing gum, or multitasking while on the phone can affect this.
What is professionalism or clarity of speech?
This type of communication is used to build social relationships rather than to convey official messages.
What is informal communication?
A job letter must always be addressed to this person
Who is the Human Resource Manager or relevant official (by name if known)?