IKEA Values
A straightforward and down-to-earth way of being is part of our Småland heritage. It is about being ourselves and staying close to reality. We are informal, pragmatic and see bureaucracy as our biggest enemy.
Simplicity
What tool is used to support our stock accuracy?
SLM
What is the name of the new delivery service we offer our customers? Here's a hint it shares a name with a famous sheep.
Dolly
What is the focus/theme of this year for IKEA?
The year of complete sleep
What does PRI stand for?
Product recovery index
______ is at the heart of the IKEA culture. We are strong when we trust each other, pull in the same direction and have fun together.
Togetherness
Who plays a role in ensuring our stock is correct in the building?
Everyone.
What is the service we offer our customers that they can scan and pack their items as they shop through the store.
Shop n Go
When using after pay how many payments do the customer split their purchase into?
4 equal payments
What task in the store ensures product coming into the building is accurate and not damaged?
Gatekeeper
We are constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge.
Renew and improve
What is our goal for stock accuracy?
68%
In just Wisconsin how many pick up points are there for our customers to use?
296
When using the IKEA project card how much does a customer need to spend to have no interest for 24 months?
$2,500
What sustainability initiative do we offer our customers where they can return certain used IKEA products back for store credit?
Buyback program
As many people as possible should be able to afford a beautiful and functional home. We constantly challenge ourselves and others to make more from less without compromising on quality.
Cost-consiousness
What is it called when a customer pays for a product, but it is not available when we go to pick the product?
oversold
As we have seen with the increase of sales free delivery is an offer that our customers go all in on. When is our next free delivery offer?
1/8/2025-1/20/2025
What is the goal for basket size this year with brick sales?
8.6
What tool do we use to measure our customers shopping experience in store, through services, and online that has a goal of 84 this year? Our goal is to increase this so our customers keep wanting to come back.
Happy Customer Score
IKEA is not like other companies, and we don't want to be. We like to question existing solutions, think in unconventional ways, experiment and dare to make mistakes-always for a good reason.
Different with a meaning
What are the stock accuracy goals for all selling methods?
SM0, SM 1 and SM 2
SM0-55%
SM1-65%
SM2-90%
Our goal is to fulfil as many orders as possible through our store to help increase our overall sales. What is the goal of order fulfilled through this building?
75%
What is the sales goal for Oak Creek this year?
$75,762,201
Who is responsible to ensure that our transfers are done correctly?
Everyone