Quality
What are the 5 Send out Labs that are needed at a first time testing visit
BNP, iPTH, UMA, HEP and A1AT
For a WV appointment if Provider time is 1:20, what is patient arrival time
12:40
What do you say when a WV doesn't have I.D?
Do you have Medicare card, Bill, Credit/Debit card.
Volunteers at the Wild Life Zoo?
Dawn
What system the the outreach team use to verify patient eligibility
One Source
Which 2 vendors come to our center to support closing quality gaps?
Assured Imaging (mammo’s) and Hearbeat Health (echos)
What does PRM stand for
Patient Relations Manager
What do you do when a patient refuses a screening?
Ask again, find out why, (Barriers)
Has a License for a Mechanic Welding?
Natalie
At what time frame can a WV hold be used for other visit types
Today + 2 Timeframe.
* Note: Post Discharge Visits can be booked on an unused Welcome Visit hold at any time
What is our current Screening and Vac
9.5!
What type of insurance plan is most beneficial for the majority of our patients
Managed Care Plam
How do you build relationships with your team?
Ask questions, open to get to know them, do lunch, take a break together.
Engaged 3x, married once?
Nicole
Name three common locations the outreach team meets prospects
Senior living facilities, local retail stores, Senior expos
What does PDC stand for
Percent days covered
What does AEP Stand for
Annual Enrollment Period
If a WV is a Push Patient, do you we do blood work?
Yes
Got burned by Fireworks
Andrea
What is our center Q1 WRV goal
464
what is not part of quality COL, PCS, RAR, or A1A
A1A
What does OEP stand for
Open Enrollment Period
What do you do in the case of active shooter?
Run, Hide, Fight
Kids an Allstar in Volleyball?
Tammy
Name the 1 point of Outreach 5 point Scripting
1. Have you heard of Oak Street
2. Location
3. do you have medicare
4. Health Concerns
5. Morning or Afternoon appointment