Fun Facts
Sushi is my favorite food
Katrina!!
Where can you find what to do during an emergency situation? (Name 2)
CA Website
You're working the 3-6 pm shift and notice a package is missing. How will you troubleshoot this?
1.) Ask CAs if they know what happened to the package
2.) See when the package was logged
3.) See if the Resident recently swiped
4.) Ask the resident
5.) Inform Hemi
The Community Director, or Trey, has left RA flyers at the desk counter. What should you do with them?
Put them to the back of the desk
I am a huge gamer
Nahom
The smoke detector only beeps in one room or one hallway. You call 4-WORK not UMPD
Fire alarm flashes and makes tells you there is a fire. You will call UMPD and 4-WORK.
1.) Call CA at least 5x
2.) Call Staff at oakland (in order) at least 2x
3.) Call sister desk (Easton CAs) at least 2x
4.) Call DOS Hemi
5.) Call DOS Steph
6.) Repeat
The time is 10 pm, and residents are making a lot of noise in the lobby. What should you do?
Call the RA on Duty to quiet them down or ask them to be quiet.
I have 3 tattoos
Payton :))
You're working the 12-3 pm shift, and the fire alarm goes off.
If you see smoke, have someone pull the nearest fire alarm
Call UMPD or 911 on the desk phone
Call the respective personal on duty
Take out the evacuation list and leave open for fire marshalls
Secure the desk (Locking key cabinets, Packages, Desk Door)
Instruct everyone to leave the building
TAKE THE DESK KEYS WITH YOU
Make sure you’re visible in case you’re needed
It is Saturday, and a resident comes to the desk to claim that their package was delivered on Friday, yet they have not received a notification. How will you troubleshoot this? What if you are unsure what to do?
1.) Check for carrier (USPS will arrive on Monday)
2.) Check the packages to make sure there was not a mix-up
3.) Inform DOS Hemi
Tell them you're working and must be vigilant of your surroundings. Kindly ask them to leave. This can prohibit you from being attentive.
I have 6 cats and I like pineapple on Pizza
Ashley :)
There is a blackout in Oakland. Which systems does the blackout affect, and what should you do?
Lights - Backup generator
Swipe reader - Turns off after 2-3 hours
Phone - Can not call people due to no electricity
Desk operations - Switch to the signature sheet and physical audit. Use your device to perform tasks. (If no device, do not give out keys or swipes without proper identification. Get a flashlight and glowsticks prepared.
You are completing your spare key audit and notice that the key code for Oakland 2204 is incorrect. How can you locate the correct room for the key, and try to find the key 2204?
1.) Type in the code into the search bar on MyDrl
2.) Check the issue key and see if Key 2204 was misplaced
3.) Inform Hemi
You finished your desk work and are trying to complete your physics homework due tonight. Since it is 3 pm, an Amazon carrier brings 1 bin full of packages. What should you do and what is the importance of your action?
Put the homework to the side and finish your assignment. Desk work comes over all other personal work.
I was co-voted "most likely to be president" in high school
Cynthia!!
CONGRATS!!
YAYYYYY
What is the GOLD CODE?
ALWAYS ACCEPT THE KEYS
You're working a peaceful day at Oakland, but then a resident comes and claims that the desk lost their package. They begin arguing with you, and you see that the situation is escalating. What can you do in this situation?
Package 1000 if you feel uncomfortable. Refer them to DOS Hemi. Any other response is okay.