ZOPIM
GIFT CARDS
OAKCENTRE.COM
DESK OPERATIONS
MISCELLANEOUS
100
WHAT IS THE USERNAME & PASSWORD FOR ZOPIM? CASE SENSITIVE!
What is info@oakridgecentre.com Password: Concierge1!
100
WHAT ARE THE TENDER TYPES WE ALLOW GCS TO BE PURCHASED WITH?
What is Anything except American Express.
100
WHAT IS OUR LOGIN INFO?
What is Oakridge Centre Password: 41stAndOak!
100
HOW MANY REGISTERS DO WE HAVE AND WHY DO WE KEEP THEM SEPARATE?
What is 2 registers. We keep them separate because 1 is for gift cards and 1 is for cash. It is imperative we don't associate any of the funds together and mix them up!
100
HOW LONG CAN THE PATRONS USE THE COURTESY PHONE FOR?
What is 3 min.
200
WHEN DO WE EVER CHANGE ZOPIM'S REGULAR OPERATING HOURS?
What is during Statutory Holidays.
200
WHAT AMOUNT DO WE NEED TO CHECK ID FOR GIFT CARD PURCHASES? (Although it is a good idea to check everytime)
What is $100 or more.
200
AFTER WE OPEN THE WRENCH, WHAT IS THE TAB THAT WE CLICK ON TO DO APPROVALS? (Before the Edit Button)
What is Store Connect.
200
NAME AT LEAST 3 THINGS WE DO DURING ROVING
What is Taking pictures of unique things with the IPad, aiding customers at directories, looking for wet/dry spills to radio.
200
OOPS! YOU ACCIDENTALLY SHARPIED THE AMOUNT ON A GC THAT WAS NOT THE ONE NEXT IN SEQUENCE. WHAT DO YOU DO TO FIX IT?
What is use the nail polish remover to remove the ink. Do not use the next card in line and leave it for someone else!
300
WHO BROUGHT IN ZOPIM? NAME HIS / HER POSITION WITHIN THE COMPANY.
Who is Anna Francia! She is currently the marketing intern in the administration office. Her term ends at the beginning of September to join us back at the concierge desk.
300
WHY ARE MALL GIFT CARDS ALLOWED TO CHARGE FEES?
What is because there are extra costs involved with processing cards that can be used at multiple unaffiliated sellers, for example several stores in a mall. Without fees, it is likely that some mall cards would be discontinued.
300
WHAT DO WE SEE FIRST POPUP GOING TO OAKRIDGECENTRE.COM AS OF NOW.
What is a subscription request for the Oakridge Newsletter.
300
HOW DO YOU PROCESS A REFUND ON THE CASH REGISTER?
What is Simply press the RTN key on the register and then enter in the transaction EXACTLY how it was done as the error.
300
HOW MANY STROLLERS DO WE HAVE?
What is 6 singles and 2 doubles.
400
WHAT ARE THE OPERATING HOURS FOR ZOPIM BEFORE IT AUTOMATICALLY CLOSES/OPENS? NAME EACH DAY'S HOURS
What is Sat / Mon / Tues : 9:30 AM - 6:45 PM Wed / Thurs / Fri : 9:30 AM - 8:45 PM Sun : 11:00 AM - 5:45 PM
400
WHO DO WE CONTACT REGARDING MAINTENANCE FEES IF THE CUSTOMER IS STILL UNHAPPY?
Who is Mary Jo Hachler - Client Support Supervisor. 913.732.5491
400
WHICH NAVIGATION TAB IS NOT PART OF THE OAKRIDGE CENTRE WEBSITE (TOP NAVIGATION BAR ONLY) A.) Guest Services B.) Redevelopment C.) Find a store D.) Plan your visit E.) In our community F.) Events & Promotions
What is C.) Find a store
400
ANSWER THESE QUESTIONS PERTAINING TO COMPLIMENTARY WRAPPING: What wrap can we use? Can we gift wrap their gift if they bring in a receipt on a diff day? How many gifts max for $50? What items are exempt from free gift wrapping? If a customer wants to wrap a $10 item from Go Toys but has also just purchased a $100 item from lulu lemon can we do it?
What is Red, No, 3, Safeway & Kins, Yes
400
NAME 5 OF THE ADMINISTRATIVE STAFF UPSTAIRS & THEIR POSITIONS. (Cannot include Anna or James)
Who is Susan Nicols- General Manager Ken Hoang - Property Manager Brenda Longland - Marketing Director Allan Hardie - Operations Manager Andrea Zink - Office/Store Leasing Alice Iacob - Accountant / Administrator
500
PICK THE CORRECT RESPONSE TO THIS LIVECHAT QUESTION: Where can I find nike products? Specifically footwear. A.) You can't, Nike has closed down. Is there anything else I can help you with? B.) Hi, you can find some in Ingledews. Would you like their contact number? C.) Good afternoon! Unfortunately Nike has closed down. However, you can find a Nike store within Metrotown located in Burnaby. Would you like some directions on how to get there? I would be happy to help you! D.) Hello there! Unfortunately Nike has closed down. However, you will be able to find some Nike footwear inside Hudson's Bay. Would you like their contact number?
What is D.) The correct information is provided in the last answer. Even though C was polite, the representative needs to make sure we are referring to the brand directory in order to verify our answers, EVEN though we are polite & courteous.
500
NAME THE STEP BY STEP PROCESS ON HOW TO PROCESS A HIGH VALUE CORPORATE TRANSACTION. KEY DETAILS: The patron has already purchased $2500 at a PREVIOUS date. They are now purchasing $4000 EXTRA. You have just checked the excel sheet to verify their earlier purchase.
What is 1.) Call in the hierarchical order of Brenda -> Ken -> Susan for ID / Credit card & Business Card verification. 2.) Once verification is complete a FACE to FACE HV transaction form must be filled out with all fields completed. "BRENDA/KEN/SUSAN approved at the top". 3.) 8x$500 cards are issued under Business incentive. 4.) All fields must be filled in in the customer information tab. 5.) GCS are activated appropriately to tender type. 6.) Enter in the new transaction into the excel spreadsheet. 7.) Staple an extra StoreFinancial receipt to the HV form. 8.) Photocopy the HV form and place into closing envelope. BONUS CARD 1.) Activate a $500 GC (doesn't matter if it totals $6500, max $500) for them using the maintenance cards found in the black box. If not, use "other payment" to activate the card. 2.) Fill it into the Bonus Section for the excel spreadsheet.
500
YOU HAVE MADE AN ERROR WITH AN APPROVAL THAT IS TO BE POSTED AT A LATER DATE. HOW DO WE LOCATE AND CHANGE IT?
What is going into the "Find Content" Tab and filtering the most recent publishing post and then fixing the content and reupdating.
500
GIVE AN OVERVIEW OF WHAT TO DO FOR CLOSING (Name all the things on the Concierge Checklist)
What is --> REFER TO CHECKLIST
500
PLEASE WRAP & RIBBON THIS CUBE PERFECTLY :)
What is WE ALL CRITIQUE YOU.
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