Facilitation Techniques
Remove the fillers/hedging language from this:
"Well, I don’t know. It seems like you might need $10,000, but that could change – we’ll see. "
"You will need $10,000."
Which of the 3 V's (verbal, vocal, and visual) can most influence the audience's feelings?
7% verbal, 38% vocal, and 55% visual
What would you do if you didn't understand the question asked?
delay and probe
Come up with a relevant question...
As you know, I am in a coaching program. However, today is my last session. Therefore.....
Excellent!
Give me 2 delay and probe questions for this statement: "why aren't we innovating more?"
sweet!
What are the 4 aspects of Visual Presence?
eye contact, posture, gestures, and facial expression.
What are the 4 best practices for handling questions?
1. Only answer the question if you understand it:
2. Answer only the question asked:
3. Synthesize your answer top down:
4. Be certain in your answer:
Come up with a relevant resolution...
As you know, I am in a coaching program. However, today is my last session. Therefore.....
Brilliant!
Use one of the sentence stems to answer this question: "What can we expect from your team?"
The most important thing to know is....
The next action we need to take is.....
The biggest question that we all need to be thinking about is....
brilliant!
Name one strategy to reduce fillers/hedging language
Exactly!
Feel, Felt, Found out this objection: "We are wasting our money"
Wonderful!
Come up with a 2-3 relevant options for continued growth...
As you know, I am in a coaching program. However, today is my last session. Therefore.....
Yassss!
Give me 3 versions of the boomerang for this question: "Should we invest more in 2025?"
beautiful!
Name or describe the 3 vocal styles.
assertive, motivational, consultative
Match and Lead this objection: Can’t you go any faster?
Perfect!
Answer using Opinion+2
As you know, we have been working together since the beginning of this year. However, today is your last session. Therefore, how will you continue on your own?
Love it!
Problem solve out loud this question: how is your team so successful?
Lovely!
Say this sentence using your assertive, consultative, and then motivational voice: "Now is the time to act"
Good job!
Reject and Reframe this objection:"Shouldn’t we be getting more out of our current resources?"
Awesome!
If your boss or a collegaue asked you, "How was your communication coaching?", what update would you give them using OCTA?
OCTA = objective, current position, tasks/timetable, asks.
Cool!