Connection Made
When consumer is not eligible for the "Promoted" plan.
Closed - Ineligible
Phone number dialed is not the intended member's number
What is Closed - Wrong Number
When a consumer declines enrollment into plan because of benefits or cost.
What is Closed - Benefits/cost
The consumer does not enroll due to provider not being in network or member is not interested in the type of plan network.
What is Closed - Network
Used when contacted party's primary language is Spanish
What is Spanish Speaking
Consumer agrees to enroll and Agent completed telephonic enrollment.
What is Closed - Enrollment Requested
Consumer requesting a callback within 5 business days of current dialing month.
What is Future Callback Requested
Used when contacted party's primary language is other than English/Spanish, also used for any other communication issues.
What is Closed Language/Communication Issue
Only used when a member is enrolled into the plan we are calling to offer them.
What is Closed - Already Enrolled in the Promoted Plan
Used when the connection is made and they do not wish any further contact.
What is Final Do Not Contact
Used to indicate the intended party was not available or when there is no ability to leave a voicemail on the final attempt.
What is No Answer
What is Closed - Request to be removed from campaign
What dispo is DTC not allow to use, ever?
What is Final Scheduled Appt - TSA/Digital team use only
When the phone is disconnected, but had a indication that it was answered but no one was on the other line.
What is Final Hang Up
When the telesales agent does a sales presentation for the consumer or member and no further action was taken.
This dispo can only be whenever the OB call has been completed and a more specific dispo in this ja does not apply.
100 bonus points - what must you do in CET before using this dispo?
What is Closed - Other