Leadership
"Effective leaders have a vision, are willing to take personal risk, and are sensitive to followers' needs"
This statement describes ________ leadership theory
Charismatic leadership
What creates politics in organizations?
Scare resources or ambiguous information
What type of conflict can be destructive for organizations?
Relationship conflict
Who are responsible for managing change activities?
Change agents
What is the ultimate source of an organization's culture?
Founders
What leadership theory focuses on followers' readiness as a determinant of effective leadership?
Situational leadership theory
(Supportive behavior & directive behavior)
What are the three factors that create dependence?
Nonsubstitutability, importance, scarcity
What is BATNA in negotiation?
Best Alternative To a Negotiated Agreement
Three steps in the Lewin's three-step change model?
Unfreeze -> Change/Movement -> Refreeze
What tend to develop in large organizations to reflect common problems or experiences faced by the members in the same department or location?
Subcultures
What are the three factors predicting leader trustworthiness?
Integrity
Benevolence
Ability
What is the most effective influence tactic that works well across organizational levels?
Rational Persuasion
"I try to avoid the tensions associated with conflict by letting others take responsibility for solving the problem. If possible, I try to postpone dealing with the problem until I can cool off and take time to think it over"
This statement refers to _________ conflict handling intention/approach.
Avoidance/Avoiding
Provide at least 2 individual source of resistance to change
Habit
Security
Economic concerns
Fear of the unknown
Selective information processing
What is the main difference between Org Culture and Job satisfaction?
Descriptive and evaluative
Traits can predict leadership, but they don't fully help us explain leadership. Why?
Leadership emergence vs. leadership effectiveness
What are the two forms of personal power?
Expert and Referent power
When you find you’re wrong, when you need to learn or show reasonableness, when issues are more important to others than to yourself and when harmony and stability are especially important, which type of conflict resolution technique would you recommend?
Accommodation/Accommodating
What can managers do to create a learning organization?
Establish a strategy
Redesign the organization's structure
Reshape the organization's culture
Provide at least 2 examples of artifacts in organizations
Stories, physical facilities, dress, metaphor, language, symbols
According to the Ohio State Studies, what are the most important two leadership behaviors?
Initiating Structure & Consideration
What are three influence tactics that are most effective when the audience is highly interest in the outcomes?
Rational Persuasion
Inspirational Appeals
Consultation
Tactics for succeeding in this type of negotiation/bargaining: Make the first offer; Show power; Impose a deadline
Distributive bargaining
What is the most effective technique that managers can use to reduce employees' anxiety, fear, and resistance to change?
Education and communication
What helps point everyone in the same direction when formal authority and control systems are reduced?
Shared meaning