Spousal
“I need to check with my wife first.”
“Of course, I’d expect that. What questions do you feel that she may have?"
“Why do you need my card now?”
“It secures your account and locks in your price. Nothing is charged until the work is scheduled.”
“That’s way over my budget.”
“I understand. Let’s look at options that fit your budget without sacrificing protection — that way your home is still covered.”
“I want to get other quotes.”
“Totally fair. Just so you know, pests won’t wait — we can get you started today so you’re protected right away.”
“Can I just do the cheapest plan?”
“You can — but most people find it doesn’t fully solve the problem. The next plan up gives you complete coverage.”
“My husband doesn’t want to spend money on pest control.”
“I hear you — but what most families find is that the cost of not protecting the home can be thousands more in repairs. May I show you how this plan prevents those issues?”
“I don’t trust putting my card online.”
“That’s fair. Our system is encrypted and PCI-compliant — the same level of security banks use.”
“It’s more than I thought it would be.”
“I hear you — the good news is this covers everything year-round, including unlimited return visits at no extra cost.”
“I’ll decide after I compare.”
“Absolutely. While you’re comparing, you’ll see we include unlimited service calls and guarantees that others may not.”
“I don’t need all that coverage.”
“You may not think so now, but many seasonal pests appear unexpectedly. The higher tier keeps you fully protected.”
“My wife doesn’t think pest control is necessary.”
“I understand — many people feel that way until they see the hidden risks. May I explain how this service protects both your health and your investment long-term?”
“Can I just get a bill?”
“We don’t bill by mail, but we can email you a receipt after every transaction so you have full records.”
“That seems expensive.”
“It may feel that way upfront, but it’s actually a fraction of what you’d spend if pests caused damage later.”
“I’ll call you back after I do some research.”
"Okay, I can at least get you on the calendar since our spots fill up really fast. All I will need is a CC on file to hold your spot, nothing will charge until 24 hours after the service is completed. If you need to call back and adjust you are free to do at anytime."
“The basic plan is fine.”
“If basic is all you need, that’s okay. But for just a little more, you get protection from X, Y, Z pests most people don’t want to risk.”
“I don’t want to move forward until I hear what he thinks.”
“Of course. Just out of curiosity, what do you think he’ll be most concerned about — I can make sure I address that now.”
“I don’t give my card over the phone.”
“That’s common — we use secure systems that protect your info. Thousands of customers trust us with this every day.”
“If you give me a discount, I’ll sign up today.”
"Let me place you on a brief hold while I speak with my manager....Okay, what I was able to get you is 5% off the initial service."
“Other companies are cheaper.”
“That’s true sometimes. But many of our customers switched to us because the ‘cheaper option’ didn’t solve the problem.”
“Why pay for Best when Good is cheaper?”
“Because Best includes termite coverage — which alone can save you thousands. That’s why most families choose it.”
“My husband makes all the financial decisions.”
“That makes sense. When’s a good time we can connect with both of you, so you can feel confident making the decision together?”
“I’d rather pay later.”
“We collect the card upfront to save your spot on our calendar, but your card isn’t billed until after service.”
“Your competitor is cheaper — can you match them?”
“I hear you. The difference is that we guarantee results and cover re-services for free — which cheaper companies don’t always include.”
“I understand. The only concern is that pests get worse quickly. Why don’t we set you up today, and if you change your mind, you can cancel?”
“I never make same-day decisions.”
“Upselling feels unnecessary.”
“I understand. My role isn’t to upsell — it’s to recommend the coverage that truly protects your home. Based on what you told me, Best is the right fit.”