Chapter 1: Introduction
Chapter 2:Job Performance
Chapter 3: Organizational Commitment
Chapter 4: Job Satisfaction
Anything Goes!
100
Job Satisfaction, Organizational Commitment
What are Individual OB Outcomes? (The 2 primary outcomes of interest to OB researchers (and employees and managers in organizations)
100
A nationally accepted reference to occupations in Canada which includes over 30,000 job titles into 520 job descriptions
What is the NOC - the National Occupational Classification? (useful as a first step in identifying the important tasks in a given job)
100
A set of actions that employees perform to avoid the work situation - that may eventually culminate in quitting the organization.
What is withdrawal behaviour?
100
A theory that argues that job satisfaction depends on whether the employee perceives that his or her job supplies those things that he or she values.
What is the Value-percept theory?
100
Employee behaviours that contribute either positively or negatively to the accomplishment of organizational goals.
What is job performance? These behaviours fit into 3 broad categories: Task performance, citizenship behaviour and counterproductive work behaviour
200
Job Satisfaction; stress; motivation; trust, justice and ethics; learning and decision-making
What are individual mechanisms? (these mechanisms directly affect job performance and organizational commitment) *Also remember the other mechanisms - see your "Integrative Model" - Group and Organizational
200
Voluntary employee behaviours that contribute to organizational goals by improving the context in which work takes place.
What is organizational citizenship behaviour?
200
Employees who have direct linkages with "leavers" will themselves be more likely to be more likely to leave themselves.
What is the social influence model? This is related to the erosion model, which suggests that those employees with fewer bonds are more likely to quite the organization.
200
Pay, promotion, supervision, co-worker, work itself
What are the five facets of overall job satisfaction? (per the Value-percept theory). People will evaluate overall job satisfaction according to these facets.
200
Exit-Voice-Loyalty-Neglect
What are the possible responses to a negative work event? Withdrawal (destructive) behaviours are: Constructive behaviours are: Increasing organizational commitment will...
300
A field of study devoted to understanding, explaining, and improving the attitudes and behaviours of individuals and groups in organizations.
What is organizational behaviour?
300
Responses to demands that occur in a normal, routine, or predictable way.
What is routine task performance? (e.g., a server making coffee at Tim Horton's; a cashier punching in numbers at the grocery store) (Other types of task performance include....Adaptive and Creative)
300
Daydreaming; looking busy; socializing, cyberloafing, socializing, moonlighting.
What is psychological withdrawal? (also known as NEGLECT) Psychological withdrawal consists of actions that provide a mental escape from the work environment. See Page 67 for a summary of 2 types of withdrawal (psychological and physical/exit) and the rest of the chapter.
300
Task variety, identity, significance, autonomy, and feedback (VISAF).
What are the core characteristics of Job Characteristics Theory? This Theory argues that these core characteristics increase our intrinsic satisfaction with the work itself.
300
The desire to stay with an organization because of a feeling of obligation.
What is normative commitment?
400
Theory, hypotheses, data, verification.
What is the scientific method? (this is where OB knowledge comes from)
400
Helping, Courtesy, Sportsmanship.
What is interpersonal citizenship behaviour? (Going beyond normal job expectations to assist, support, and develop co-workers and colleagues) What is the other type of citizenship behaviour? Organizational (voice, civic virtue, boosterism)
400
An employee's connection to, and sense of fit in the organization and the community.
What is embeddedness? This is primarily related to continuance commitment, because people often need to stay at work due to both work and non-work reasons. If embeddedness increases then what happens to continuance commitment?
400
Management by Objectives, Behaviourally anchored rating scales, 360 degree feedback, forced ranking.
What is performance management? (I.e., How organizations use job performance information to manage performance? These are methods or approaches which are used).
500
A statistical relationship between two variables (r)
What is a correlation?
500
Sabotage, theft
What is property deviance? (a type of counterproductive behaviour) (Remember, property deviance is one type of Counter-productive behaviour. Tip - See page 40 for a good summary of the entire chapter.)
500
The degree to which employees believe that the organization values their contributions and cares about their well-being.
What is perceived organizational support? Why is it important? It can foster a sense of commitment. Organizations can also engage in specific practices to target the 3 forms of commitment.
500
Meaningfulness of work, responsibility for outcomes, knowledge of results.
What are the 3 critical psychological states that make work satisfying. This is related to Job Characteristics Theory - it helps to explain what types of tasks contribute to these states. See p. 87).
500
The people, places, and things that inspire a desire to remain a member of an organization?
What is the Focus of Commitment? E.g., see page 54, figure 3-2.
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