Plumbing Basics
The Plumbing acronym IPC stands for
International Plumbing Code
This is the opening line for any incoming phone call
What is "Thank you for calling O'Bryan Plumbing Services. This is <CSR First Name>, How may I help you today?
This tool is what we often use to clear a clogged Toilet
What is a Toilet Auger?
This tool lists all of the jobs scheduled for the day
What is a dispatch board?
This day is celebrated as World Plumbing Day every year
What is March 11th?
This is a type of material that is commonly used for residential water supply lines
What is Copper or PEX?
This is the first step you should take when a customer is unhappy with the service provided
What is listen to their complaint without interrupting and empathize with their situation?
This should be installed next to the main water shut off on any home
What is A Pressure Reducing Valve (PRV)?
This is the most common reason for technicians arriving to a job late
What is traffic?
This is the part of the human body that ancient Roman engineers use to measure the flow rate of water and pipe sizes
What is The Thumb?
This part of a toilet stops water from continuously running
What is the flapper?
The best response when you don’t know the answer to a customer’s question
What is "Let me find out for you and get back to you"?
In Texas, this is the maximum allowable water pressure in a residential plumbing system (without a pressure-reducing valve)
What is 80 psi (pounds per square inch)?
These three things are typically the best way to determine which technician gets dispatched to a job?
(100 points per correct answer)
What is their skills/experience, location, and availability?
This plumbing fixture is commonly referred to as the "throne"
What is The Toilet?
This is used to prevent sewer gases from entering the home by trapping water in a curved pipe section
What is a P-trap?
These are the 4 questions you should ask if a caller does not populate in our system
(100 points per correct question)
What is
1) Have you used us before?
2) What city do you reside in so that I can make sure you are in our service area?
3) Are you the homeowner of the property you are calling about?
4) Who do I have the pleasure of speaking with today?
This is used to break up tough clogs and scrub the interior walls of the pipe of grease and grime that can't be cleared with regular drain cleaning
What is Hydro-jetting?
In a dream world, this is the number of calls that should be ran each day
What is 1 call?
Dating back to ancient civilizations in the Indus Valley and Egypt, the earliest plumbing pipes were generally made of this
What is baked clay and straw?
The acronym PEX stands for
What is Cross-Linked Polyethylene?
This technique ensures the customer feels heard during a call
What is repeating or paraphrasing their concerns back to them?
According to the Uniform Plumbing Code, this is the minimum clearance required between a water heater draft hood and combustible materials
What is 6 inches?
When a job sells, the next step is
What is call Dispatch to determine the next available time to complete the job?
This ancient civilization is credited with developing the first known plumbing systems
What is The Indus Valley Civilization?