Abstraction Ladder
two major styles of communication you can use to best talk to client
What is the abstraction ladder
These skills are basic for empathic process.
Observation
Through intonation and volume, clients tend to stress important words/phrases that relate to the central issue for discussion.
What is verbal underlining.
True or false.
Counselors sometimes mirror their clients movements deliberatively.
True.
Matching body language, breathing rates, and key words of the client can heighten the counselors understanding of how client perceives the world.
Clients high on the abstraction ladder, often good at self-analysis
What is abstract/formal operational
This is often the first clue of what clients are feeling underneath the language they use.
What is nonverbal behavior.
True or false.
Multicultural differences in the use of the word "I" need to be considered.
True.
Some cultures put more of an emphasis on relationships, rather than individuals.
The animal that appeared in the video.
What is a gorilla.
Client with this style will provide you with specific examples, but may have difficulty with reflecting on themselves and seeing patterns in situations.
What is concrete/situational
True or false
Direct eye contact is appropriate in all cultures.
False.
Some cultures may find direct eye contact inappropriate or intrusive.
I cannot tolerate my neighbors is an example of _________.
What is discrepancies and conflict between people.
Client and counselor unconsciously sitting in identical positions with body movements that mirror each other.
What is movement synchrony.
True or False
Neither concrete or abstract is best.
True.
Both are necessary for full communication.
when client looks down as they realize what you just said is true and makes a difference.
What is recognition response.
Which style on the abstraction ladder will have the most difficulty in seeing the point of view of others?
What is concrete/situational style.
Brow furrowing, lips tightening/loosening, flushing, inappropriate smiling are all examples of _________.
What are facial expressions.
"He does this to me all of the time. It never stops. It's what he does to everyone all of the time". This sentence is an example of which style?
What is Abstract/formal operational
_________ is the degree to which an individual has adopted the norms of behaving in a given culture.
What is acculturation.
Clients' ownership and responsibilities for issues will often be shown in their ______ and _______ statements.
Wh.at is "I" and "other"
Provides a clear clue that you are not "in tune" with the client.
Movement dyssynchrony.