Sales Tools
The CRM platform used to contact prospects
PipeDrive
Kids facility BH based in PA but has locations in other states, as well.
KidsPeace
This features is often described as "seatbelt material" and "tamper resistant."
ObservSMART Band
This department prospects potential customers
Sales
The platform used to research and find prospects information
ZoomInfo
This feature is used for extremely crucial patients when the staff member must always be in the room.
1:1
This department works very closely with current customers to review data and give feedback on areas to improve.
Customer Success
Email verification provider
Email Hippo and/or Hunterio
These two facilities completed a case study regarding ObservSMART.
Beacon Behavioral and Rogers
This feature occurs when a staff member falls asleep during a 1:1.
A light chirp noise will ring, along with a (possible) notification to the nurses station/leadership
This department assists the facility on-site by instructing staff members how to use ObservSMART.
Training/ Implementation
The social media platform to not only interact with connections, but also research prospects
DAILY DOUBLE:
List each facility-type/ department ObservSMART in currently used in.
Hint: 9 total
(Inpatient) behavioral health, substance recovery, residential, state, VA, ER, eating disorder, radiology, med/surg
This department is monetary-related and helps ship inventory to customers.
Finance
Website used to view clients on a geographical level
Mapline
ObservSMART's first state facility as a client
Oklahoma Department of Mental Health and Substance Abuse Services
This department creates the product and any new modules.
Engineering