Brand/Generic
SOPs/Macros
Scripting
All About Us
All About Us
100

What is the Generic name for Zoloft?

What is Sertraline

100

What macro would we use when needing to send a missing medication to the doctors office when no pending ticket has been made?

What is CCT (New Request Needed)?

100

What are the 6 different billing dates?

What is 1st, 3rd, 15th or 2nd, 3rd & 4th wednesday of the month?

100

This agent has been on 3 teams including Onboarding

Who Am I?

Who Is Dustin?

100

I am about to have a new grandbaby.

Who Am I?

Who Is Wendy?

200

What is the Brand Name for Clonazepam?

What is Klonopin?

200

When we are sending an OBS 1.0 ticket to Prep For Fill what macro do we apply?

What is OBS 1.0 DivvyNEXT?

200

What are the standard HOA times?

What is 8am, 12pm, 6pm, 8pm, and 10pm?

200

This agent is currently going to school to become someone that does the opposite of what we do.

Who Am I?

Who Is Madi?

200

My best friends have no legs.

Who Am I?

Who Is Jennifer?

300

What is the Generic Name for Lasix?

What is Furosemide?

300

When a customer tells us they have 60 days left of medication where would we send this ticket? 

What is OBS - CRH?

300

What are the Compliance Auto Fail Questions/Statements we must relay to customer?

What is Customers full name, DOB, & zip code - also, what medications are going to be external or in a vial

300

This agents favorite football team is the Minnesota Vikings, but most often they can be seen watching the Chicago Bears play.

Who Am I?

Who Is Eric?

300

I have a lot in common with "Spicy Karen."

Who Am I?

Who is Mae?

400

What is the Brand Name for Albuterol?

What is Proair, Ventolin, or Proventil?

400

When we have RTS Cold Chain Medication and we send the customers OBS 1.0 ticket to Prep For Fill, Where do we send the RTS Cold Chain Ticket?

What is Cold Chain - Current - Adjudicate?

400

When do we talk with customer about External Medications?

What is after HOAs?

400

I might look sweet but my favorite pastime is serial killer documentaries. 

Who Am I?


Who Is Emily?

400

Everything I touch turns to gold. I am the princess.

Who Am I?

Who is Stephanie?

500

What is the Generic Name for Neurontin?

What is Gabapentin?

500

When do we update Magic Moment Numbers?

What is every time?

500

This medications will only come in a vial if it meets specific criteria.

What is PRN(As Needed Medications)?

500

I know all about "Karens" from working at Babies R Us.

Who Am I?

Who Is Brianne?

500

I was almost a professional rugby player.

Who Am I?

Who is Nikki?

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