Wait, I know this
Unless otherwise stated in the project details, this is the FUD for all unavailable calls
What is 2 business days?
60
What is the daily production goal?
This is the state Dale lives in
What is Wisconsin?
Fees are approved for this project you tried to rebuttal them with no success, this is your next step
What is provide the office with the invoice fax, email and phone number (when provided)?
This is where I find the dates of service I am calling about.
What is the project information?
This is what is needed if you do not make your call goal?
What is an end of day email to Dale expressing why goal was not met and what you will do to make it next shift?
98%
What is the quality goal?
These are the names of Dale's 2 sons
What are Lucas and Tony?
Location ID:
Chart ID(s):
Details: (Explain whether charts are.......
What is NPV/CNA?
First call is logged by this time
What is ten minutes after shift start?
This is the password the office needs to open a provider packet that is emailed.
What is Episource2016!
10%
Dale is the youngest of how many children?
What is 9?
Your name
Calling from Optum
Health plan name (on behalf of)
Reason for the call – Include:
Type of review (e.g., Risk Adjustment, HEDIS)
Total number of charts/members
Practice Name
Dates of Service (DOS)
Reference number
Callback phone number (Inbound line or project-specific
This is the template for Voice Mail calls?
This is where I find out how many calls I have made today.
What is my dashboard?
There are no office hours listed, what time can I make outreach?
What is after 9am in the lids time zone?
Minimum of 80% QA, 60 daily calls and 10% scheduling over 90 days is the requirement to obtain this role
What is becoming an FTE?
Dale's zodiac sign
What is Libra?
The three ways we can send out a Provider Packet
What are Fax, Email or Mail?
This is how I work my callables.
What is top to bottom?
Get next yields no lid, what do you do next?
What is reach out to Dale and ask her if she has lids you can work?
This is the maximum amount of research allowed between calls
What is 5 minutes?
The amount of years Dale has worked for United Healthcare/Optum
What is 16?
This is what FCR means
What is first call resolution?
I do this after I have made my 60 calls
What is make more?