OCC HEALTH DAY THREE

CORRESPONDENCE

100

Abbreviations of Breath Alcohol, Chain of Custody, Department of Transportatoin physical.

What is BAT COC DOT

200

Person to whom we send email when new address information is given to update Occ Health Database. (Hint: Tab L, pg 1)

What is Administrative Assistant for Occupational Health?

300

These charges are highlighted in yellow on spreadsheet request for BAT and COC. (Hint: tab L, pg 2)

What is charges more than 30 days old?

400

The tab used to find DOT physical paperwork in chart review. (Hint: Tab L, pg 3)

What is media tab?

500

This tax-ID information document does not need to be encrypted when emailing the employer. (Hint: Tab L, pg 5)

What is W-9

INBOUND CALLS

100

You do this when employer is questioning why billed charges on invoice are not adding up to balance due amount. (Hint: Tab L, pg 2)

What is check account balance for possible credit.

200

This is who we go to when employer calls questioning patient's name for a "DONOTUSE, CORPORATE BILLING". (Hint: Tab L, pg 3)

What is Occ Health Supervisor for specific location?

300

These two possible options help to determine correct guarantor information when employer states this is patient is not their responsibility. (Hint: Tab L, pg 4)

What is chart and appointment screen?

400

These four items are necessary to process credit card payment and must be obtained from employer. (Hint: Tab L, pg 5)

What is Name on Card Credit Card number Expiration date Paymnet Amount

500

Say you have just received a phone call to make a credit card payment on the account... you get all necessary information when suddenly a chunk of ceiling falls, hits you on the head, causing you to have temporary amnesia, and you can't remember how to complete the credit card process. This is where can you go to figure out how to process credit card payment.

What is Revenue Cycle Training Website?

ACCOUNT WQ

100

These two account WQ's we work on a regular basis when calling employers on past due balances.

What is 404 and 405?

200

This popular Elmo toy has the same verb in its title as our process for deferring accounts you've worked in 404 & 405.

What is Tickle?

300

This tool bar WQ action is used to make available every accont in WQ's 404 & 405. (Hint: Tab J, pg 1)

What is load all accounts?

400

This note type is used to document past due phone calls to employer and can be completed from 404 & 405. (Hint: You get points for this memo)

What is memo 220?

500

When all accounts are loaded in 404 & 405 this is how we sort before working account to ensure all past due charges are worked. (Hint: Tab J, pg 1)

What is Guarantor Name alpha sort?