Executive Committee & Department Heads
The Director of Sales & Marketing
Demonstrating honesty, trustworthiness, and reliability. Presenting ideas, opinions and decisions that can be trusted consistently. Leading by example
What is Integrity
Captain George Nash
Who built the Ocean House in 1868
These standards address hygiene and maintenance
What us Cleanliness & Condition
One of four Forbes Triple Five Start hotels in the US, 49 Guest Rooms, 18 Signature Suites, 10 Cottages, 8 F&B Outlets
What is The Ocean House
The Executive Chef
Who is Terence Feury
We are committed to the success of the entire team. We invest in one another’s success. We drive decision making for the overall organizational success. We value individual’s contributions, and we respect the diversity of our team.
What is Teamwork
Began in 1902 as a federation of independent motor clubs
What is AAA
These standards impact a guest’s physical comfort and ease as well as reduce anxiety and embarrassment
What is Guest Comfort & Convenience
No posting to social media on behalf of the hotel.
What is our Social Media policy
The Group Director of Food and Beverage
Who is Gabrielle Clark
Accomplishing objectives against measured standards. Satisfying our obligations in a manner that exceeds the expectations of our guests, staff, and investors.
What is Performance
159 rooms
How many rooms did the original Ocean House have?
These standards address the staff’s personal appearance and posture
What is Staff Appearance
The Leader in me, staff excellence, highly satisfied guests, long-term profitability
What is the Service Profit Chain
The General Manager of Weekapaug Inn
Who is Daniel Abrashoff
We are open to the differences of our cultures, opinions, and thoughts.
What is Respect
An association of individually owned and operated luxury hotels and restaurants
What is Relais & Chateaux
These standards address the sense of individualized attention, care, concern and the ability to anticipate guest needs intuitively
What is Graciousness, Thoughtfulness & Sense of Personalized Service
Quid Pro Quo
Hostile Work Environment
Third Party Harassment
What are the three types of Sexual Harassment
The President & Managing Director
Who is Dant Hirsch
We conduct ourselves with responsibility, integrity, accountability, and excellence. It means we communicate effectively and appropriately and always finding a way to be productive.
What is Professionalism
American Aristocracy
What was the silent movie filmed at Ocean House
Comprise the standards that measure some of the most important aspects of the guest experience.
What is High Impact Classifications (HIC)
The only Forbes Five Star Spa in Rhode Island
What is Ocean and Harvest Spa