Referral Process
Platform where internal patient related communication takes place.
What is Referencepoint (Message)?
Team members who are commercial sellers.
What are all team members?
Brand of Option Care Health's Nutriton Services Program.
What is Restore Plus?
Top revenue generating chronic therapy.
What is immunoglobulin?
Writing down what I want to know before making a sales call.
What is P Planning for Success? (What is developing call objectives?)
Location(s) that compound medications and nutrition when needed.
What is a CMC (Care Management Center)?
The top utilized patient education marketing piece.
What is a SASH mat?
Drug dispensed in small bag with vial attached for home mixing.
What is a minibag plus?
Location(s) where immunoglobulin referrals are primarily dispensed.
What is COE (Center of Excellence)?
Questions asked as a result of active listening.
What is downstream probing?
Provide patient education prior to discharge from acute facilities.
What are clinical (care) transition specialists (or educators)?
App required to receive ReferencePoint notifications
What is Scan & Sign?
INF administration method that is highly simplistic but associated with high costs.
What is elastomeric device?
Cross-sell opportunity between enteral, Chronic services and sometimes PN are necessary for these TWO disease states.
What are Ulcerative Colitis & Crohn's Disease
A strong close should include these 5 expectation qualities.
What are SMART expectations (Specific, Measurable, Activity-based, realistic, time-sensitive)?
Location where immunoglobulin referrals are processed and typically dispensed.
What is the Center of Excellence (COE)?
System where dashboard displays sales goals and attainment to date.
What is IntelliPoint?
Top INF disease state typically found in orthopedic surgery units.
Centralized chronic team responsible for medical record creation and benefit analysis.
What is chronic admission team (or chronic patient registration)?
Great Closings and Great Openings are characterized by following these ABC Step. Name the A, B & C.
What is (A)Acknowledge/Ask; (B)Benefits; (C) close/confirm?
Ensure re-authorizations are on file and claims are collected on.
Who are Revenue Cycle Management team members?
TWO Option Care Health differentiators to distinguish our services.
What is (choose two): ONLY independent infusion company, home and AIS setting, nutrition program, 50 states, independent provider, acute and chronic provider, product portfolio and/or YOU?
Components of PN solution that require home mixing due to short stability.
What are additives?
What are preferred delivery methods for chronic deliveries?
An example of an open ended question.
***any open ended question*** ((Examples: What provider are you currently using? Are you happy with your current provider?))