CarMax
The company that CarMax branched off of.
This department is responsible for processing vehicle titles.
What is the Business Office?
The name of our newest associate in the office.
Who is Kyla?
A customer tells you they don't understand a document they're signing. You should do this before proceeding.
What is explain the document or answer their questions?
The name of CarMax's extended service plan.
What is MaxCare?
This document helps prove ownership when transferring a vehicle's ownership.
What is a title?
The 5 members of the LAB team.
A customer asks a question you don't know the answer to. The best response is this.
What is find the correct answer or partner with someone who knows?
The biggest difference between CarMax and traditional dealerships.
What is no-haggle pricing?
This document outlines the terms and conditions of a financed vehicle purchase.
What is the retail installment contract?
This team member shares a birthday with Brittany.
Who is Maya?
You're verifying a deal and discover a missing signature after the customer has already left.
What is contact the customer immediately to resolve it?
The name of CarMax's CEO.
Who is Keith Barr?
This system helps the business office keep track of current transactions taking place.
What is the BusOps Queue?
This team member has had 100% iconic score for over a year and a half (maybe even more).
Who is Lynn?
A customer asks you to skip a required step because they're in a hurry. You should do this.
What is follow the process?
The city in which CarMax opened it's first store.
What is Richmond, Virginia?
When we give a customer or associate money, it's typically referred to as this.
What's a cash disbursement?
The #1 business office in the company.
Who is the Birmingham Business Office?
A customer has been waiting longer than expected and appears frustrated. Before solving the issue, you should do this.
What is acknowledge their frustration?