SMB RESET 2.0
How many SMB Reset 2.0 Bundles do we have?
10
How much does 2 BYOD lines on unlimited cost?
$80
What is our Comcast Business Reset 2.0 Opening when answering the call?
Thank you for calling Comcast Business, My name is _______, a solutions expert.
How can I help/assist, etc.
What does Security Edge protect against?
Malware, Phishing, Ransom and Botnets
What are our FOUR key goals month over month?
BCI Close Rate, Revenue, PPS and CBM
What are the names of the two bundle types we have?
Business Solution Bundles and Internet & Security Solutions
What is the maximum number of lines a Business Liability customer can have?
10
What do we need to include in our Agenda for SMB Reset 2.0?
Brand new bundles, exciting new promotions, anything SMB Reset 2.0!!
What is the speed of Connection Pro?
10/1
How do you request a WALKOUT survey?
By launching a Sales Support case for VP walkout approval.
Which bundle includes Connection Pro?
Business Solution Gig
Can we sell CBM to a customer with BVE?
Nope :(
What are the 4 opening skills?
Transition
Propose Agenda
State the Value
Check for Acceptance
Name 2 features WiFi Pro has?
Demographics and Analytics
Bandwidth Allocation
Second Access Point
Splash Page
Content Filtering
What do we cover for Commercial construction and Residential construction?
$1500 for residential
What do all our bundles roll by on month 13?
$10
How much is 2 BYOD iPads on unlimited?
We don't offer BYOD for iPads at this time.
What are the 3 steps in Discovery?
Circumstance, Needs, & Need Behind the Need
What type of customer can use Xfinity Stream?
Private View customers only
ROE & CJM
How much is VES per line on a Business Solution Bundle? (not including equipment)
$39.95
How much is 3 lines unlimited + 1 device payment apple watch 1 GB plan?
$125
($100 for 3 lines + $10 watch fee + $15 1GB)
What does FIP stand for in Discovery?
Finance, Image and Performance
Can you port an Xfinity Mobile number to Comcast Business Mobile?
No
List the process and the 3 gift card amounts we currently have.
Email Megan with template
$100 - $200 - $300