iPhone 16 Family
What is the price of each iPhone, and what are their screen sizes?
iPhone 16 $829.99-6.1
iPhone 16 Plus $929.99-6.7
iPhone 16 Pro $999.99-6.3
iPhone 16 Pro Max $1199.99-6.9
What are the color choices for the face of series 10 watch, and Ultra 2 watch?
Series 10
Silver, Rose Gold, Jet Black
Ultra 2
Black, Natural
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For Now TV, How many channels, how many devices can watch simultaneously, and how much DVR time do you get?
40+ channels
3 Devices simultaneously
20 hours
What do you do if Internet Essentials wants to add Ultimate TV to their plan?
Inform customer that in order to do that we would have to close out IE account, and create a new account that will bundle tv and internet together.
What are the colors of each iPhone, and when is the release date?
Regular colors-Ultramarine(blue),Pink, Teal, Black, and White.
Pro- Desert, White, Black, Titanium
What are the screen sizes of Apple Watch Series 10, and Apple Watch Ultra 2? And the Cost of each?
Series 10
42mm $499.99
46mm $529.99
Ultra Watch 2
49mm $799.99
When does BOGO end?
January 10th 2025
What are the prices for Now TV lineup?
Stream Saver $15
Now TV $20
Now TV Stream Saver $30
Now TV Latino Stream Saver $40
Customer wants to unlock an address that has bad debt, and is affiliated to the bad debt. What is the fastest way to get the address unblocked.
Yes pay it off, but must pay with cash if you want instant unlock. Digital payments will take 3 days to process, before we unblock the address.
What is the battery life of each iPhone?
Up to 33 hours on iPhone 16 Pro Max
Up to 27 hours on iPhone 16 Pro
Up to 27 hours on iPhone 16 Plus
Up to 22 hours on iPhone 16
Up to 25w mag safe, or 30w power adapter, which will get 50% battery life in 30mins.
What is the battery life of Apple watch series 10, and Ultra 2?
Series 10- Up to 18hrs
Ultra 2- 36hrs, or up to 72hrs in low power mode
What is Google's mobile promotion? And which phone is currently free?
$100 off the Pixel 8a when you activate a new line, and port your number, and pay off in 24 months.
The free phone is Samsung A15 until September 17
What fees have to be paid upfront with Now Mobile?
Taxes, Phone, First Month, and Activation fee
For the $400 off promotion on Apple TIPs, can a employee use a reward code from someone else's account.
Yes, however may be consider unethical, as an employee doesnt have rewards.
What is the new physical feature on iPhone 16 Family?
Camera Control- Camera Control gives you an easier way to quickly access camera tools. Simply slide your finger to adjust camera functions like exposure or depth of field, and toggle through each lens or use digital zoom to frame your shot
What are the new features added to the Ultra for Swim wear?
Tide app, letting you know when high tide and low tide will be
Depth Gauge-as you swim will be able to tell you how deep you are
What is Samsung's mobile promotion?
Up to $500 TIPs promotion, excludes series A, Port is not required. New and upgrades eligible
How much is Unlimited Hotspot with Now Mobile?
$5
Customer only qualifies for 3 lines, but she wants to get 5 from you, what do you do?
Get a leader involved, in which we can send an email out requesting a re-evaluation to increase eligibility.
What is Apple Intelligence?
The personal intelligence system that helps you write, express yourself, and get things done effortlessly. With groundbreaking privacy protections, it gives you peace of mind that no one else can access your data — not even Apple.
Writing tool-proof read text, and rewrite it in a different tone and wording, so its just right and summarize selected text with a tap.
In notes app- capture audio recordings, and ai will generate summaries of your transcript.
Priority messages in Mail, to elevate time sensitive messages to the top of your inbox, like an invitation.
Extra Battery life, bigger screen, tide app, depth app, offline maps, a brighter screen at 3000 nits, custom training telling you when to push harder or to relax.
What are the current mobile promotions for Apple?
Up to $1000 off TIPs promotion, port not required, must be on Unlimited Plus, and must trade in a phone, stackable.
Up to $700 off TIPs promotion. Same as above, but regular unlimited
$400 off requires a port, but no trade in
$200 off for upgrading current phone with us to iPhone 16 family.-Not Stackable, must claim in Xfinity Rewards.
What phones are currently on promotion for Now Mobile?
Motorola Moto G Play for $24.99
Samsung A15 for $49.99
Both deals end on Sept 30th
How do you handle a customer that got Espn+ last month, but has never been able to login to it? She called support and it showed she did have the service, but it was cancelled, but we still see it active in billing. And everytime she tries to login it forces her to sign up.
Go to Einstein and remove it under additional services, then item reverse the charge, then inform the customer to sign up again using cable box.