ODC Jeopardy

Macros

100

I run this macro when making an payment plan

ARG

200

I run this macro to get to the financial screen

SB

300

This macro is to see the authorized parties

SNR

400

I select the type of scenario of the call

SH

500

I select the # we called out to and remove it if needed

WN

Toggling

100

To update the address on post I type this

DM

200

I type this to see the summary of closed acct

VS

300

I type this letter for more typing space on pre

X

400

To see the payments that are made on a post acct I type

VL

500

To see payments made on a post acct I type

VL

First call Disposition

100

What is the key to promise to pay

F1

200

If I speak to a 3p I disposition with this key

F4

300

What is the key to a Contact without payment

F2

400

If I get Wrong number I used this key to disposition

F9

500

I select this key for No contact payment

F3

Tools

100

I can find purchases that are made using this tool

Customer Assist 

200

I can find statements from 3 years ago on this tool

EIV 

Enterprise Image Viewer 

300

I use this tool to notate accounts

Reflections

400

This is the tool that I use to authenticate internally

Connect Us

500

I can find ACH deposits with this tool

Eserve

Disclosures

100

I must read this disclosure on ALL outbound calls

Call monitoring

200

This disclosure must be read before discussing debt in CT,NYC,MD and NC

Mini Miranda

300

If settlement offer results in canceling $600 or more of the principal balance

1099-C disclosure

400

I read this disclosure before discussing payment options with a 3rd party

Non-Liability disclosure

500

I must read this disclosure when settling accounts

Settlement confirmation disclosure