INSURANCE
What is SWBC?
A 3rd party company our CU uses to provide insurance services to our members.
How can we help a member find an ATM near them?
Shared Branching Locator on our website to find an ATM. Get a zip code from the member.
What is needed when a 3rd party company requests a mortgage pay off on behalf of the member? Where do they send it?
Signed borrower's authorization
info@canyonviewcu.com
Do people need to go in branch to become a member?
No, they can apply online
Do we offer mortgages for out of state properties?
No
What is CPI?
Collateral Protection Insurance, This is placed on a members loan when we don't have proof of insurance.
What logo on an ATM should you look for to avoid a fee?
The Co-Op shared branch logo
What is an Escrow share for?
To manage property taxes, and homeowners insurance. Ensures payments are made appropriately on behalf of the member.
How many people make up the MEC Team?
3 agents and 1 manager
What's the best way for a member to apply for a Skip a Pay?
Online!!
How does a member file a GAP claim with us?
Provide the required documents (listed in K4U) and contact the Lending department
What's the difference between ITM and ATM?
ITM: Interactive Teller Machine with an actual teller.
ATM: Automated Teller Machine has no person, just the machine.
Who do you call for questions about homeowners insurance?
Real Estate Admin- Escrow
What department does the online membership application go to? How do we contact them?
Member Engagement Center
Email them
Can you change the payee name that is on a cashiers check?
Yes, Tab to the name field and type a new name.
What are the methods members can use to provide us with proof of insurance?
Can we remove a hold placed on cash deposited in an ATM?
Yes
How do you run a payoff quote for a mortgage? What fees are included in them?
Normal loan payoff procedure in K4U.
Reconveyance fee, Early Closure fee
A non-member lives in Montana and they do not worship, attend school, work, or volunteer in Utah. However, they have a family member who lives in Utah. Are they eligible to become a member with us?
Yes, they can apply online.
Who do you contact if a member is approved for an E-Cash loan, but forgets to accept it?
Email Underwriting@canyonviewcu.com and then have the member apply again.
How does a member file a GAP claim if they purchased it with a dealership? How can we tell?
They contact the dealership. Pull their paperwork to see who GAP was purchased with.
How do we work to remove a hold from a check deposit made in an ATM?
Get the check image (should show up next day) and review the account.
How do we pay off a mortgage for a member?
K4U Mortgage Payoff Procedure
Where do you go to find out membership eligibility? And what does membership eligibility mean?
Website
The requirements someone needs to become a member with our credit union.
Who decides if Bill Pay will send the payment as a check, ACH, e-bill, or virtual card?
The company the payment is going to.