Consultations
Rentmaster
Office Shifts
Policies
Trip Sign Ups
100

Something you should send to all trip leaders before the consultation

What is the risk assesment form

100

If a person is renting a piece of equipment for $5/day and they return it two days late, what will their late fee be? The late fee for this equipment piece is $5/day

What is $15? ($10 total late fee, $5 processing fee)

100

The new incoming co-coordinator of the ODP

Who is Char?

100

Do we allow drugs, alcohol, or nudity on ODP trips?

What is NO WE DO NOT

100

Do we do online sign ups?

What is no

200

Something new we added to all consultations last semester

What is land acknowledgements

200

Can someone pay a late fee with a card?

What is no they cannot

200

Scenario:

Someone wants to pay with a card, but the iPad swipe isn't working. What do you do?

What is use Touchnet on the computer and type in their card info manually

200

The last day for sign ups

What is Thursday, but it depends on whether or not the trip has reservations associated with it

200

The sign up day and time for this semester

What is Monday at 1:30

300

Things you should include in a leader checklist

(This is a long one)

What is pick up the gear, pick up gas packet, pick up SPOT, email participants, pick up cash advancement, pick up vans, call ranger station, fill out waiver, print driving directions, participant list, trail map, update trip form

300

Under what circumstances can leaders rent gear for free?

What is only if they don't reserve it ahead of time?

300

Where do we keep the card swipe and iPad at night?

What is in the locked safe in the coordinator office?

300

Can someone get a refund on a trip if they cancel?

what is yes, if someone cancels on a trip 2 business days ahead of time, they can have a full refund.

300

Signing someone up if they pay with a card

What is open Touchnet on the iPad or computer, have the person pay, then put their information on the sign up sheet and email them

400

Everything you're responsible for as a consultant for a trip

(This is a list)

Pre trip form

Creating sign up sheet

Making/having consultation

Sending out risk assessment form

Holding consultation

Making cash advancement

400

After how much time do we charge late/replacement/processing fees to a renter's student account?

What is two weeks?

400

Everything you should do when opening

(This is a long one)

What is bring out the water bottle tub, un-forward the phone, check rentmaster, check sticky notes, check email, put the sign outside, check the blue square in the gear closet, check Wunderlist, cash count, log into Touchnet

400

Scenario:

A trip leader is renting first aid kits for a trip and wants to return them on Tuesday instead of Monday so they have extra time to get it back. Is that allowed?

What is sure

400

What do you do differently if a student signs up for a trip with a scholarship?

What is "write scholarship" in the payment column AND log the student in the Scholarship Request Form (Reponses) doc

500

The deadline for a consultation

What is at least one full week before a trip goes out

500

What is the protocol when someone returns a tent?

(This is a long one)

Let them know they can clean the tent or be charged a cleaning fee if it's dirty or wet

Have the person initial the tent check-in sheet OR clean the tent themself

Set up the tent, sweep it out, dry if needed

Fill out the tent-check document in the drive

Decide whether or not to charge a cleaning/damage fee

Replace any missing parts

Put the tent away

500

Name five things you can do if there's nothing else to work on at the desk

What is:

Organize gear in the gear closet

Work on independent project

Organize bike shop

Brainstorm marketing tactics

Brainstorm new trips

Work on consultations

Make sure everyone signed up for trips has been emailed

Re-label gear in gear closet (if serial number has worn off)

Re-stock first aid kits

Look for things in gear closet that need to be replaced and email Howoll

500

Scenario:

Someone returns their gear but doesn't want to pay the late fee. They refuse to pay the fee for two weeks. Do they incur any additional charges?

What is they only pay the late fee and the processing fee, but the processing fee is is increased from $5 to $10. No additional charges are incurred before the fees are charged to their student account

500

The location of the iPad passwords

Sticky note in the green binder

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