OpEx Foundation & Principles
willingness to listen and take suggestions from everyone, regardless of that person’s position or status within the company
What is the principle Lead with Humility
This step of the process involves developing a deep understanding of the challenge.
Tool: experience / journey map
What is Empathize
The philosophy to improve flow by minimizing waste in order to maximize value to the customer
what is lean
the application of knowledge, skills, tools and techniques to project activities to meet project objectives
what is project management
When a mistake occurs, rather than immediately pointing fingers at the employees involved, assess what part of the process the error occurred in.
What is principle Focus on the Process
This step of the process involves clearly articulating the problem you want to solve
What is Define
(1) preoccupation with failure (2) reluctance to simplify (3) Sensitivity to operations (4) commitment to resilience and (5) deference to expertise
What are the 5 principles of High Reliability Organization
the five stages of project mgmt
what is (1) initiating (2) planning (3) executing (4) monitoring and controlling and (5) closing
Results, Enterprise Alignment, Continuous Improvement, and Cultural Enablers makeup this structure
What is the Foundation of Operational Excellence
This step of the process involves brainstorming potential solutions; select and develop your solution.
Tool: IDEO’s 7 Rules for Brainstorming
What is Ideate
(1) Defects (2) Overproduction (3) Waiting (4) Neglecting human potential (5) Transportation (6) Inventory (7) Motion (8) Excess processing
What are the 8 types of waste
the process of assessing “what we are” and deciding and implementing “what we intend to be and how we are going to get there.”
what is strategic management
constant experimentation and learning, and exploring new ideas so you can encourage employees to do the same without fear of failure.
What is principle Embrace Scientific Thinking
Design a ___ to test all or part of your solution
What is Prototype
is a problem solving model that helps manage how we go from fact to decision
hint: 11 x 17
4 components of SWOT analysis
what is strength, weakness, opportunity, and threats
The object of every organization is to provide maximum value to its customers. Because of this, organizations should ensure that the process and workflow are continuous because interruptions create waste and inefficiencies
What is principle Flow and Pull Value
A continuous short-cycle innovation process to continually improve your design
what is Test
Planned and structured process improvement efforts that enables and empowers a small group of individuals to improve some aspect of the organization in a quick, focused manner
Hint: In Japanese stands for "change for the better"
what is Kaizen
GDP (Goal Deployment Planning) is the strategic approached used to clarify vision and align and focus resources through the organization. Name the three 2020 GDPs at MBMC.
what is care redesign, transfers & access, and Model Cell