TMS Land
Incident Response
Acronyms
CMS Partners
Comms Cloud
100

This acronym stands for the platform used to send targeted communications to subscribers

What is TMS?

100

All CMS incidents are classified at this severity level

What is SEV1?

100

This acronym refers to a Data Matching Issue or Data Matching Inconsistency

What is DMI?


100

This external team is responsible for creating communication content delivered to consumers

Who is Weber?

100

Former name of Granicus Communications

What is GovDelivery?

200

This MaPS project focuses on ensuring only eligible noncitizens qualify for APTC within the FFM

What is MaPS-651?

200

This team is contacted first when the CMS Email Team needs to escalate an issue

What is Project Team on Call?

200

This document outlines the underlying cause of an incident and how it occurred

What is RCA?

200

When campaign approvals are finalized, Weber provides the "green light" in this Slack channel

What is #the-email-team?

200

This reoccurring drip campaign usually is scheduled every Wednesday

What is Inbound Account Transfer (IAT)?

300

After nearly two years of work, this MaPS project is finally nearing completion

What is MaPS-519?

300

During OE, project teams are avaible for escalations on this schedule

What is 24/7?


300

The CMS team that manages and monitors and coordinates all of the technology operations teams 

What is XOC?


300

This CMS contact previously served as the COR for the CMS account

Who is Ltanya Wright?


300

This account code identifies CMS Spanish within Granicus Communications

What is USCMSHIMESP?

400

This platform is commonly used by the team to execute and test Command Forwards

What is Postman?


400

This project team's on call number is 651-419-4402

What is Medicare.gov Team?

400

This plan defines how contractor performance is monitored and evaluated

What is QSAP?

400

Jenny Glass and Grant Samuel are points of contact from this partner organization

Who are Inroads?


400

The macro [[PPCSD]] is connect to this drip campaign

What is Pay Premium?

500

As of August 24, this was the combined number of active TMS and SMS templates

What is 55?


500

An urgent after-hours incident requires immedicate contact with this on-call number

What is 651-413-9932?

500

This annual process automatically reenrolls eligible consumers into coverage

What is BAR?


500

This CMS leader currently serves as the COR

Who is Kayla Kinderel-McNeil?

500

Data that can be used when selecting recipients for a bulletin in order to filter and target your message to a specific group of subscribers

What are Criteria?

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