TERMS
Requiring no payment
What is toll-free?
A conversion device for digital and analog data
What is a modem?
To send digital data
What is the purpose of a modem?
Determine who is calling and the purpose for the call
What is to screen calls?
Caller ID, Conference Calls and multimedia tutorials are all features of what?
What is telephone technology?
The electronic transfer of data over a distance
What is telecommunications?
Technology used to send images using telephone channels
What is a facsimile?
Laser or full-color printing, store-and forward capability, small screens that display messages
What are the common features of a fax machine?
Current date, total pages being sent, special remarks are all information included in what?
What is a fax cover sheet?
What are equipment needed to make conference calls?
Part of a telephone directory with an alphabetical list of names and related telephone numbers
What are white pages?
Part of a telephone directory with names and related telephone numbers arranged by subject headings
What are yellow pages?
A computerized system for handling telephone calls
What is an automated attendant?
A device that combines the features of a handheld computer and a mobile phone
What is a smartphone?
Long term message storage, message prioritizing, creating multiple greetings are all features of what?
What is voice mail?
A list of items such as names and telephone numbers
What is a directory?
The integration of computer and telephone technologies
What is telephony?
A geographical region that has the same standard time
What is a time zone?
Speech patterns or vocabulary used by people from a specific area or group
What is a dialect?
Caller ID, Call queuing, Memory, Speakerphone are all features of what?
What are common telephone features and services?
A service that allows users to make telephone calls using a high speed internet connection
What is VoIP or Voice over Internet Protocol?
Communicating with people at two or more locations using two way voice and video data
What is videoconferencing?
A messaging system that uses computers and telephones to record, send, store, and retrieve voice messages.
What is a voice mail system?
A feature that allows a telephone caller to remain connected but waiting for the other person to come back on the line.
What is hold?
Date and time of the call, name of the caller, and details of the message are all parts of what?
What is data included in a message?