initial verification
How Long does a customer have to send in documentation for FirstNet?
they have 30 days to submit the required documentation to confirm their eligibility and maintain their FirstNet service.
Will I be notified when I need to send in documents to reverify and how so?
via a Text
I know when that hotline blink that can only mean one thing.
your customer has been offboarded.
What happens to my FirstNet offers and promotions if I cannot verify or reverify my eligibility?
you will lose any FirstNet specific offers.
When was the war of 1812
1812
The current reverification period is?
every 3 years, but users are subject to eligibility reverification at AT&T's discretion.
Your customer is unable to send in the documents need for verification currently but says he will later how long does he have?
DO NOT REMOVE HOTLINE they have Five business day to submit docs.
Can a Subscriber Paid user be out of compliance (too many lines on BAN) and be unverified?
Yes, Self-Verified FANs only.
What famous Floridian invented A.C.
John Gorrie
A civilian employee of the Army Corps of engineers, A Detective, A File Clerk for the Local police department all walk into an AT&T store who can sign up for FirstNet who should be submitting documents who should be looking for their agency email and who should be getting AT&T.
Army Corps of engineers will be looking for an agency letter
the Detective will be submitting documents
and the File Clerk will be getting a new phone with AT&T
Do agency verified customers have to reverify?
No, But the agency does have to confirm they still work at the PSE so also Yes
If the customer states They need their phone for their job
We are allowed to remove the code to enable phone use but they only have 3 days till their phone is hotline again.
Why did it take so long for you to offboard me, I have been on the program for a long while now?
Some users were not identified until recently as missing eligibility verification documents. We also want to provide as much time as possible for customers to complete verification/reverification.
Who Invented the telephone?
Alexander Graham Bell
the customer keeps sending documents and they keep getting rejected. when we look at the account we see that the badge they sent in meets all the requirements. What should we do?
Oh No your customer is no longer able to reverify to FirstNet. What plans can we offer him to ensure they remain a loyal customer?
Legacy Responder Appreciation Offer
the customer has completed their verification but are still getting offboarded what can we do?
apply the correct provisioning codes onto the account.
What do you mean my role does not qualify?
FirstNet is exclusively for first responders and those that support their vital efforts. This includes law enforcement, fire protection services, emergency (911) call dispatching and government Public Safety Answering Points, emergency planning and management offices, and emergency medical services. Other essential personnel who support first responders before, during and after an emergency can also subscribe to FirstNet. These organizations provide medical care, mitigation, remediation, overhaul, clean-up, restoration, or other such services during or after an incident.
Who invented the T.V.
Philo T. Farnsworth
Let's say a customer signed up for FirstNet and submitted documents, but after 30days of trying to be approved it was determined that they were unable to be on FirstNet. Are they held responsible for those devices like the free watch and new phone purchase? or can they return them?
The customer can return any device purchased past the 30 days but will been held to a 60 day limit from the purchase of the stated devices.
What if your customer refuses to verify?
Starting December 2025 all FN customers who do not reverify will be automatically moved to Legacy Responder
If the customer's ‘Verification State’ is ‘Expired', What should you asks the customer to do.
go to http://www.firstnet.com/verify and log in with their current credentials. Once logged in, the customer will see a message informing them that there was an issue verifying them as a first responder.
Why did it take so long for you to offboard me, I have been on the program for a long while now?
Some users were not identified until recently as missing eligibility verification documents. We also want to provide as much time as possible for customers to complete verification/reverification.
A 2012 poll by Britain's national army museum voted this man, born in 1732 as the nation's greatest military enemy
Who is George Washington