Apple Steps of Service
These are the five Apple Steps of Service
Approach, Probe, Present, Learn & Extend
Customers have this amount of time to buy AppleCare for their new iPhone purchase.
What is 60 days.
You can create Business Intros from these 3 apps
What are Easy Pay, Mobile Genius, and Concierge
This accessory will help you make the most of Image Playground
What is Apple Pencil?
Customers have this many days to complete a trade in after purchase of their new device.
What is 14 days
This step is all about uncovering the needs and interests of a customer.
Probe
This feature will show you if the customer has purchased AppleCare on their existing device
What is Personalized Shopping/Connect and Personalize
Creating a Business Intro for tax exempt customers will help you with this system, used for looking up tax ID numbers
What is Avalara
This feature states "Need to Add an Item" in the bag when processing a pickup
What is add accessory to APU with customer information prefilled
This feature will easily allow you to see all the devices signed into an Apple ID for ease of access to trade in
What is Personalized Shopping
Everyone should use this step to make sure that every customer feels welcome in our stores.
What is Approach
This is the deductible service fee for Theft or Loss on an iPhone.
$149
This feature will pre-fill the customer's info for a Business Intro, making it super easy to do.
What is Personalized Shopping
This key accessory is NOT included in the box with AirPods 4 and 4 ANC
What is charging cable
When approaching a customer you can use this app to easily show possible trade in values on an iPhone
What is the Explore app
This step includes a solution of hardware, services, accessories, ways to buy, Today at Apple, and Support.
What is Present
This app will show you what AppleCare service options are available in other countries
What is EasyPay
This is your friendly neighborhood (human) business support system
What is the business team, pros, and leadership team
This feature was removed from the AirPods Max when changing to USB-C charging
What is the ability to hard wire to play audio
Customers can trade in these types of non-Apple devices to become a new iPhone owner
What is an Android
This is the full definition of the "E" in the Apple Steps of Service
What is Extend personalized next steps to deepen the relationship with Apple.
Customers can add AppleCare after a Genius Bar repair within this amount of time from date of purchase
What is one year for Mac/iPad and 2 year for iPhone
Adding this information to the notes of your business intro is very beneficial for the business team
What is the business address
On Apple.com there are several "Only at Apple" accessories to celebrate this upcoming holiday
What is the Lunar New Year
This is the oldest iPhone that is available for Trade In value
What is iPhone 7 Plus