Telephone Etiquette
"Hello, my name is Jenny. Thank you for calling Rachic Family Practice, How can I help you?".
What is the correct way to answer the phone in a medical office?
What is a referral?
This type of professional letter format has all the information flush left.
What is block or full block?
This form is used when the patient is checking out of the office and has their ICD and CPT codes on it.
What is an encounter form or a superbill?
This is when you verify the patient's insurance benefits.
What is when they schedule their appointment?
If you are to put someone on hold, this is what you should do first.
What is ask them if it is OK to put them on hold?
Another name for cluster scheduling.
What is grouping?
This type of professional letter has all content flush left except the date and signature.
What is modified-block?
Used for "special circumstances".
What is a modifier?
This form is used to bill insurance companies.
What is a CMS 1500 form?
Who is the patient/caller?
3 patients are scheduled at the top of the hour and seen in the order they arrive.
What is wave scheduling?
This thing is missing in a simplified professional letter format.
What is the salutation?
What is an ICD code?
The patient has a $200 deductible, $10 co-pay, and 10% co-insurance. The bill is $400 and this is the first time they have used their health insurance. This is how much they will pay.
What is $250?
This is the correct term for prioritizing phone calls based on their need.
What is triage?
What is NS?
This professional letter format has indented paragraphs.
What is modified-block format with indented paragraphs?
This is when a patient is considered by be a new patient for billing and coding purposes.
What is if they have not seen the Provider for 3 years?
These are the two types of military insurances?
What is TRICARE and CHAMPVA?
This is the correct word for "speaking clearly".
What is enunciation?
This is how long an urgent referral will take.
What is less than 24 hours?
What is a letterhead?
This category of CPT codes are used as a temporary code that covers new technology and procedures.
What is a CPT Category 3 code?
This form is used with Medicare patients if Medicare is unlikely to pay for a service.
What is an ABN form (advanced beneficiary notice)?