Make ups
A class of the same level or an open gym vs. a camp session or Parents Night Out
What is the equivalent of one make up credit vs equivalent to 3 make up credits
By phone call, then email.
What is how a parent will be contacted when a spot opens up?
What is how much notice parents need to give before a drop?
The 25th of the month
When is tuition charged and ran.
Messages that are marked with Red flag
What are messages for Ella (Birthday Parties)?
Six months, as long as the child stays enrolled or resumes classes.
What is how long do make ups stay on the account before they expire?
48 hours or sooner.
What is Drop requests must be in writing.
30 days Written notice from Tumble Time Management
What is the amount of time needed to tell parents before tuition changes can be made?
The only accounts that do not get charged the late fee and who are allowed to carry a large balance.
Who are homeschool families and employees?
Private lessons, tuition costs, and special events.
What are things that cannot be used for a make up?
The only reason a class will be over enrolled.
When someone is accidently added to a full class or more than likely forgot to tell us that they wanted to add the class and the next kid was added.
True or False. Once a drop request has been submitted, the parent will always pay for two more weeks of classes.
True or False. When adding someone to a class, you should charge them and pay tuition for the current month but not put tuition on the account for the future month.
True. If you put the future tuition on, the computer does not understand it and they will get double charged.
The templetes drop down on jackrabbit or the signatures on the email.
What are the locations you can find the email templetes?
Please be sure to read through the entire email to make sure you have edited all information.
If given more than 24 hours notice, a full refund is possible. If given less than 24 hours notice, a credit back on the account.
What is the Camp drop policy? This can apply to activities drops as well. Always try to give a credit before a refund.
Only get one throughout their enrollment.
What is how many trials a person gets?
Exception- if they used to take classes but it has been so long that they don't have an account in the new system.
They do not get one when moving up to a new level or transferring classes.
A child's place in class will not be held in class and tuition cannot be 'paused' (hence the need for a drop request) in all situations except for this one.
What is if a child gets injured at the gym? Their spot will be help in class and their tuition will be paused while they heal.
True or False, the computer will automatically pro-rate tuition for a students starting mid month.
True- but we always double check because computers can be dumb.
The three things that should be done with every message on the answering machine.
1. Answer/ deal with the call.
2. Delete the message on the machine.
3. Either delete the email or mark it with with the blue flag.
Missed activities including, but not limited to camp, open gym, parent's night out and clinics. Also a class that the office is not informed about at least the day of.
What is activities that do not get a make up credit?
Drop date it put in the system for 6 days out.
When enrolling someone in a trial...
make sure you also put the enrollment as a trial and let them know that they must tell us before the next class. If they just show up, they will not have a spot in class.
True or false. When a drop request has been emailed into the office, a drop request email will be sent to the parent and the drop will be put 14 days out from the drop. If the child has class that day, the drop date will be put on that day.
What is False. The drop request must be put 15 days out as the system drops kids in the morning.
Open Gyms, Parents Night Out, Camp, Clinic, moving a child from a trial to enrolled mid month.
What is times you need to add an enrollment charge and pay it.
Skip enrollment charge if transferring classes mid month or add a class if tuition for that month has not yet been ran.
The 4th of July week, Thanksgiving, Christmas, and Spring Break.
What are the only 4 full weeks that the gym is closed and tuition is not counted.
We are also closed on Labor Day and Memorial Day but students just get a make up day for that.